u/anhld4

I’m hoping someone from OVH or the community can point me in the right direction.

Timeline:

• I lost access to my MFA device
• I contacted OVHcloud US Support and completed identity/KYC verification
• OVH US validated my identity and attempted to disable 2FA
• MFA prompts continued

After further investigation, OVH US confirmed:

• I no longer have active OVH US services
• my active account belongs to OVH World
• they do not have access to my OVH World account

My active environment appears associated with:

• ca.ovh.com
• ca.ovhcloud.com
• invoice references beginning with "WE"

The problem now:

I cannot log in because MFA is still required, and I cannot create an OVH World support ticket because login is required first.

So I appear to be stuck in a loop:

Cannot login → cannot open support request → cannot resolve MFA

Has anyone encountered this before or know how to reach OVH World support without account access?

Thank you.

I lost access to my MFA device and my backup/emergency codes do not work.

When attempting to use the OVH recovery flow:

"I have lost access to my mobile phone, security key or emergency codes"

the portal immediately returns:

"Internal Server Error"

Steps to reproduce:

1. Login to OVHcloud
2. Reach MFA screen
3. Choose the recovery option above
4. Receive Internal Server Error

I tested:
- Firefox
- Chrome incognito
- cleared cookies/cache
- same result

The failing domain appears to be:
auth.ca.ovhcloud.com

Has anyone experienced this before or found a workaround?

https://preview.redd.it/ocaoqd7yp20h1.png?width=1175&format=png&auto=webp&s=1868334dd4a8e23cf169436aa22cba42f53ab367

https://preview.redd.it/fygfhsuyp20h1.png?width=1089&format=png&auto=webp&s=64be30cd83d0fe353f9157d5db002b90edaa5c84