People keep asking if we’re going out of business
At least twice a day I am asked by customers if we are closing or going out of business. Staples has done irreparable damage to its brand and sense of identity by removing office furniture to make way for the “trash bins” in the back with expired food sold for just $2 a pop. I honestly have not had a single positive reaction from a customer to us adding in Bin Wins. They all think it’s tacky and “below” our brand, especially since it’s not even real Amazon Returns but instead warehouse liquidation nobody wanted to begin with. Combine this look with the ridiculous amount of Amazon boxes stacked around the store waiting to get picked up by UPS and the addition of Party City, customers do a double take walking in to check if they are in fact in a Staples. It’s hard to defend as an employee and, at best, confusing for guests. Overall it has definitely lowered the morale for my whole store