u/anothercleaverbeaver

I had about 12,000 points saved in my Del Taco account saved that disappeared. I haven't been able to go in a while and I logged onto my app and saw the points were zeroed out. I reached out to their customer service and haven't heard back in a week. I don't usually use my points, just add them when I buy something.

Has anyone else seen this happen? Am I likely to get my points back? This is extremely discouraging and puts a bad taste in my mouth. I have been a Del Taco loyalist for years but now I feel little desire to return.