u/ap11209

Has anyone had redbook just not filled out? Its been 3 full shifts and blank redbook lol.

Hi -
From fellow ee’s or customers - i recently had a casual drive by discussion with manager. Basically, not selling enough and its true. However, it was said I dont have to sell just my department, i can sell on “the other side” which is advanced and designer that can “bump” the sales numbers into sales goal parameters. Reality is in the current state of our staff, i dont have the luxury of going to the other side but when I have been elsewhere Its been clear that I “cannot leave this area” in any case, any tips and tricks to have some sales from advanced and possibly designer? Its that gray (grey) area where they want you to sell and empower us to go to the other side / departments, but… we cant really leave our area either given the coverage (current state) and just not being able to find me if needed.

TL;DR: Manager suggested selling in Advanced/Designer to boost my numbers, but staffing makes it hard to leave my department. Any tips for balancing coverage while still generating sales on the other side?

What the heck is a ticket blitz. We suddenly have this calendar and our manager is acting like its Christmas time. Can someone actually explain? I thought a blitz was in American Football. Like seriously!? Are we attacking the clothing!?

I survived Anniversary Sale... and honestly? It felt like one giant build-up for... not much.

We were told to come in at 7:00 a.m., expecting absolute chaos. Instead, I spent a good part of the morning finger-spacing racks. Most of what I saw was sales associates walking around with their clients. I'd say 90% of them weren't even shopping dresses, and if they did grab one, it was usually the SA taking it to another department.

I made two sales all day—not even $400. Returns, surprisingly, were still one of the busiest parts of the department.

The most eventful part of the day wasn't selling. It was explaining:

• Anniversary Price vs. Full Price
• Early Access
• Why someone's item wasn't on sale
• Scratch-off promotions
• The employee QR code for the $10 lunch (which only worked one out of three times for me)

Meanwhile, management kept reminding us to:

• Pitch the credit card three times.
• "Sell with urgency."
• Keep every area perfectly recovered.
• "Don't leave things for the next shift."

Here's the irony...

Our Dresses department closes with ONE person covering five registers, eighteen fitting rooms, recovery, and the entire floor. Other departments have two closers.

Tonight, I rang up my last customer right before I was scheduled to leave (I wasn't even the closer), and the newest associate asked me, "Which button do I press to close the register?" No manager was anywhere around, and apparently no one had shown them how to do it.

It wasn't a disaster. It wasn't crazy. It wasn't some record-breaking day.

It just felt like weeks of hype followed by... another sales event.

Anyone else work Anniversary? Was your store actually slammed, or was it mostly just hype?

I am sure I will get the explanation tomorrow, but I hear there is something about a certain hang tags tickets with the a "preview" or maybe some sort of highlighted text where only certain card holders with status can buy those items at the certain prices... (?) just wondering if anyone has clarity on that. I dont see much on the sharepoint. are certain racks in the store "closed off" also as a new employee I didnt really know much about the showroom... I also dont know a lot of things I am seeing on the store calendar sharepoint, e.g. there is a QR code for card holders during early access where they can get a tote gift or packing cubes... also lunch on us credit or a beauty glam credit... I am more concerned about the hang tags... I do not know what conversation or speaking notes I have to tell customers why a hang tag says anniversary preview and who gets what price...

Ok, I get it, let's push for anniversary but the manager says:
"I have a list of all the customers who have shopped with you two or more times. We’re going to review your Personal Books, identify who you already have saved and who you’re missing, and then start calling those customers. Let’s make sure we’re building those relationships and turning them into Anniversary appointments!"
awesome, great enthusiasm but "start calling those customers?" like... a little stalkerish or am I the one that's crazy... While I tried to be open to a job like this, I am actively looking for something else and to depart... sales is just not for me. I simply do not get a thrill over the cash register ringing up the sale. Not just because of the commission scheme, but I think I am just not that kind of person. In any case, good luck to everyone this anniversary - i definitely do not think i'll make it 'til August. lol

So i dont know how it is in other stores but I was low key a little taken aback that my store didnt carry actual engagement rings, at least a handful, in person…. I helped the bachelor online, but with the budget there were a few things that, OK, were nice… but he would have to buy it, look at it, then return it (?) once I knew he had to order just like a regular dress, him and his Tiffany Blue bag (he had gone there to peruse, but so sweet had thought of me and I was working and asked for rings) side note: my manager is like oh you can sell whatever you want (downstairs, shoes, travel, etc) well it would be nice we are not looking dumb when 1: no one else wants to talk to us because we have a potential sale, 2. Barely any PK, 3. Looking dumb because we dont know….
Back to story - in essence i was like “bro… go to Tiffany, she gonna see that blue box and wonder wow!” Not that Nordstrom isnt good, but in the end… mm yeah… and knowing “the dark side” of Nordstrom im like girl, no. Plus so sweet he thought of me with the sale but not like i’d be with a fat check next pay period….

Hi - can someone like really dumb it down for me and explain what the helly is with this commission stuff so i am categorized as hourly rate guarantee. Ok fine… last pay i got a couple of hundred in the commission line item… ok all good. But now this pay, it id $0.00 lmao! Um, i keep hearing about some threshold blah blah there is the table of $$ we r supposed to be making thats in the binder at the register… so basically - is it that number thats in that table the number im supposed to beat and THEN anything over that is commission? Genuinely confused here because last PP i was genuinely happy with the sales i think i remember seeing $17k but like umm… am i missing something?

Quick ? more focused to the managers of the group: personal appts (dentist, doc, etc) obviously we would have this planned but is it minimum 3 weeks of advance notice or is that based on by department manager in terms of their schedule planning. What about unplanned? As much as I like planning things, i dont have the power to plan medical issues - I was told i needed to 1: have someone cover my shift and find someone ASAP and the put it in workday; 2: when i said i can work but leave 1.5 hours before my shift ends to make the appt - that was a hard no… at the last hour found coverage. However the covering employee is now on day 7 of working straight lol. The employee said can i cover one of her shifts so we can follow the no working past 6-day consecutive work day rule. However, if I do that it would make me be working 7 days straight. 🤣 looks like ms thang will have to sit on the manager workday scheduler and figure it out. Meanwhile all that would have been lost was 1.5 hours on a Monday had i just worked and left early. *TL;DR - could i have just worked my shift and left early or one does indeed need to get a full day coverage for one doc appt?*

Like i get it, we get busy but like breaks are a total disaster in my department!? Ok we have the red book and fine things maybe get delayed 15-30 minutes but no one seems to wanna cover for anyone. It doesnt seem team focused - i saw people come to our area to help but only looked…. Its so stupid. The DM then sends a teams meeting wanting people to go see her individually and only one person should be on break at time and we have to message the teams channel who is on break. DM to me is putting breaks too much on us which there is no team morale. It starts from the DM before things got busy i was finger spacing the section next to us and was told “what are you doing there? We dont worry about that area” with literal racks looking like a disaster at opening. Sigh. Ok i guess im venting lol idk if its just me but the manager should be more on top of us going on break, and setting the tone…. This is my opinion maybe i am the wrong one. Mind you i should have gone on break at 2pm but its now 4::15pm. AND btw, red book says i would have had 2 associates in my area for today. Never once did i see them in the area, not ONCE.

Hi, if there is any employee here... salesperson. what is up with this redbook at the register... teammates look at it but they dont seem to pay attention to it, in other words, like they tell me oh we dont follow that... why tf are the managers spending time HAND writing this when it is not even respected?