Refusing to move a service drop line
My Metronet service line to my house is an above ground drop cable that comes off a utility pole behind my house, through my neighbor's tree, and then attaches below my electrical mast. My neighbor is having said tree removed, and the tree crew needs the Metronet cable to be moved out of the way for them to cut down this tree. I called Metronet customer service on Monday to ask if a tech could come out and move the line before tree work began on Thursday (today). They scheduled a tech for an 8-10am window the following day (Tuesday morning). After that window passed, I called again and they said we were next on the list and would be there early afternoon. I have made this call every two hours for the last three days, asked to speak with supervisors, kept getting assured that we are "next on the list" and nobody has showed up. I even spoke to one agent who told me that a tech had already been at my house and determined "the tree would need to be removed before we can make a repair." And I reminded them that there is no repair needed, the line needs to be moved before the tree can be removed. Then I asked for a supervisor who told me that no one had been out to my house yet, and we were next on the list. The tree crew had to start working and they're trying to work around the line for now but I've already seen a large branch fall on my Metronet cable so it's only a matter of time before it gets ripped off my house.
Has anyone else dealt with this? What else can I do in this situation? Should I just have the tree crew take the line down themselves and then hope I can ever get a Metronet tech to come out and put it back up? I don't want to cause a breach of contract or anything by tampering with Metronet's property. This has been beyond frustrating.