r/Metronet

Lost service on a Sunday. Called support and could never get an answer (hours). The on hold message said "We are aware of problems in your area, you can hang up" They lied - they knew nothing about my outage and there were none in the whole area i was then told. Finally got hold of someone this morn. They said, "oh yeah, the automated system does that". No apology or acknowledgement that that is just a cruddy thing to do to your customers. Then got hung up on since I was at work and got mad they would not put in a support ticket without a picture of the modem. Ok, I did curse. First appt is tomorrow. No way to get on a cancelation list, they said "try calling again later" like its a fun experience. Metronet support used to be excellent. Not since the sale?

I was doing yard work this weekend when I found the fiber installers stash of trash he stuffed under my rocks.

My Internet is (like a lot of you have described) has been completely dying at 8 p.m every night since Friday night. I am fine and then all of sudden can do absolutely nothing. I can't get ahold of anyone at metronet. I am thinking about going back to spectrum but I wanted to see if anyone has learned anything about this nonsense first. Thanks!

It was either Metronet or some local fiber company that charged $120 for 1Gig. I got the Metronet 2GB speed for $80/mo.

I am lucky to pull 400 most days with wifi. No one comes out to fix it. No one credits. And now my internet is down tonight and possibly tomorrow as well because of maintenance.

Im glad they're installing a new fiber company in my neighborhood, I'm jumping ship the day it becomes available

Speeds Throttled Last Few Nights..

Waterloo, IA Area. My speeds (I pay for 5GB plan) my connection/internet speeds have been absolutely shit these last two nights. Same time as well, that's why it's concerning. Dropped to well under KBPS last night, right now hovering into 1gb and under. It's so odd.

My EEROs also went down for about 1 minute last night, reboot slow, but eventually evened out. Of course.. when you call you get "There's an issue in your area affecting service blah blah blah

"

Anyone else? I'm already a stressed and busy person.. and when this stuff happens, I don't know what it is.. but man it drives me so crazy. Gets me so irritated and angry, ESPECIALLY when they expect me to pay my bill on time, every time. But they can f*** with my service ANYTIME!?

They keep messing up my bill and over charging me. I call and they say they messed up and it will be corrected only for the next billing cycle to be wrong again.

I’ve been trying to email them now but they half answer my questions, ask for verification and don’t reply.

Has anyone else dealt with this? How have you solved this issue? What should I do to escalate the situation?

Thanks in advance for any help.