How the heck do I get service?
My subdivision was built in 2018 and backs into a older adjacent subdivision; back in second quarter 2019 metro net dropped the orange fiber around the perimeter of my subdivision and did not run fiber down the easements of the new streets. Around that same time some new houses that backed up to the older subdivision started to get connections and in one instance the road was cut to service one house on my block- I started putting in construction tickets and waitlist requests at that time. My construction tickets keep getting closed with no action, no response and just customer support saying they will "send a email and I should hear something soon"- I gave up.
Recently (last 3 months) T-fiber has been pushing hard to get people signed up and recently walked my neighborhood, I told the guy I want fiber but I never get any response - he said hes trying to get a response and sent a email...somewhere.
Late July I started seeing the T-mobile/Metronet trucks in my subdivision and the FCC broadband map now says instead of 1 house on my street having fiber- now 5 and 1 house on the opposite side also has fiber to the premises. So I revived one of my (still open) construction tickets, explained the situation, provided screenshots and asked if cutting the road to connect my house the neighbor across the street was feasible....I called today to get some clarity why they closed it and customer support said the notes say my address is not serviceable and they resolved and closed the ticket. I explained I know my address isnt serviceable and would like to understand how I can get service-this time someone called me about 2 hours later and the conversation went like this.
Metronet:
"Hello Mr. RG? Yeah your address isn't on our construction maps and because of that I don't think we will be servicing your area for a long time"
RG:
"okay how do I get service?"
Metronet:
"well is there any construction going on in your neighborhood because we dont have your area on the map"
RG:
"you map is wrong ive lived here since 2018 and have been trying to get service, theres people on my block that have service, someone came out in 2019 and cut the road to provide service-who did that"
Metronet:
"I dont know, but we dont even have your area on the list for construction so I dont think we are going to service your area for a while"
RG:
"My neighbor directly south of me has service, the fiber runs down their easement, someone provided service to the house north of my block, im just asking if this can be done for us."
Metronet:
"we arnt going to do that for one house"
RD:
"yeah I know that, im talking about my block..."
Metronet:
"ill walk the area on monday."
I feel like im talking to a brick wall with these people....I contact tmobile fiber and they said put in a fcc challenge or add myself to the waitlist.....