My Paypal account got temporarily limited and needs to be reviewed. Is there a way to resolve this?
I'm a digital artist who just reopened commissions a few weeks ago and recently got my account temporarily limited by Paypal after receiving payments from my clients via Ko-fi. I am currently using a personal account for all my commissions and I've had this account for years with no issue.
PayPal is currently asking certain documents to provide more information about the transactions and my business/services. Unfortunately, there were no invoices that were issued for my recent commissions as the payment was primarily done through a donation / tip (which was definitely a massive mistake on my end). I don't know what would count as valid documents or proof to provide to Paypal apart from an invoice, to prove that my commission services are legitimate.
The documents that Paypal are asking me for are:
- Proof of fulfillment
- Proof of purchase from supplier (I'm the one providing services, so they're seeking proof of that such as receipts or proof of delivery)
- More information about the transactions
I've read various horror stories about account limitations and I'm worried that I may completely lose access to my Paypal account if I submit insufficient or incorrect documents for them to review. I'm based in the Philippines and I've read online that account issues like these are a very common problem for artists in our country.
Does anyone have an experience in dealing with this issue? or is this basically unresolvable?