u/apostcardfromncl

Really appalled by Hyperoptic customer service after having lost connection on Monday (after two years of no issues). Took a long time to get through to someone, was then told that we would need an engineer to come, but because we live on a new built development they agent couldn't schedule the appointment in directly but had to raise a ticket with another department. Our neighbour reported the same issue, which we hoped would help get this resolved more quickly. It's now been nearly 48 hours and we still don't even have an appointment for someone to come out, which is so frustrating if you work from home. Contacted them again yesterday but no progress.

Anyone else had a similar issue? How long did it take to be resolved?

Hi all, we are having issues with Hyperoptic internet for the first time. No internet, and after router and ONT box power cycling, and checking all wires/connections. I am stuck on a red alarm light, no PON light on the ONT box and no internet. I have been trying to speak to someone via the chat but so far now response. I'm assuming I need Hyperoptic's help, or is there anything else I can try?