FanProtect Guarantee Means Nothing
I bought 3 premium front Orchestra tickets for musical performance on StubHub. A few days later, the seller couldn’t deliver them.
StubHub’s “FanProtect” solution was either:
* Accept significantly worse Loge/Balcony seats, or
* Take a refund.
The frustrating part is that comparable Orchestra seats are still available on StubHub for the same performance. StubHub simply won’t provide them because prices have increased substantially since I bought my original tickets.
So despite doing nothing wrong, I’m the one absorbing the consequences of the seller’s failure. My refund is no longer enough to buy comparable seats.
StubHub’s seller policies allow them to penalize sellers who fail to deliver, so I don’t understand why the buyer is the one left worse off.