u/arohameatiger

Just got back from having to take F&P to court for the second time, they know the law, they know they'll have to pay, they just seem to hope that consumers won't want to pay the application fee ($61) and go through with the process.

I almost didn't, but I'm glad I did. In case you have a dishwasher or freezer or whatever that's failing and you can't afford to replace it, here's the link to how long it should last, and here's what to expect if you go to disputes:

You'll apply, add all your correspondence (it really helped that I forced Haier into communicating with me over email, try do this if you can) and have about two paragraphs to outline why you're owed what you're owed. In my case it was a full replacement for one (model had a known fault) and I just wanted a repair on a dishwasher for the second (or a replacement if it couldn't be repaired). Of course you'll need to have already had the repair guy say either the company won't repair it or they will charge you for the repair. F&P knows full fucking well they have to cover the repair for the expected life if it's a factory fault. They just hope you don't know.
You'll be assigned a court date with a mediator/judge-y-type person on a zoom call with the company. They'll go over your notes and ask you what you want. State you want a repair or replacement and use the link above as your reason that the product should last that long. They then give the company a chance to argue (F&P just said they didn't want to pay, essentially). The mediator person in my case said the law was clear and awarded me the full refund.
I got a full refund.

F&P (Haier) made it as hard as humanly possible. They're an NZ based company, they know the consumer law, they are just trying to throw as many hurdles at the consumer as they can to avoid having to pay out on appliances that have planned obsolescence built in.

I've probably forgotten stuff, happy to answer any questions, it was hard going through it the first time not knowing how it would work and going up against a giant company, hopefully I can make it easier on someone else.

For those of you with a woodburner, what's the driest + cheapest storage solution you've found for outdoor firewood storage?

Biologically speaking, what is happening when it's: summer, 21 degrees and humans feel too hot, then winter, 21 degrees in a heated room, but humans feel cold? Is it all in their heads or is there a biological reason for this?

Ian Malcolm is timeless.

Worth knowing: disputes tribunal will force a company (Haier/F&P in my case) to pay out on their appliances failing prior to expected life (not the 12/24 month warranty they advertise).

Rocking horse rockers calculation for bigger/kids older than 4?

u/arohameatiger

For those of you with a woodburner, what's the driest + cheapest storage solution you've found for outdoor firewood storage?

Biologically speaking, what is happening when it's: summer, 21 degrees and humans feel too hot, then winter, 21 degrees in a heated room, but humans feel cold? Is it all in their heads or is there a biological reason for this?

Ian Malcolm is timeless.

Worth knowing: disputes tribunal will force a company (Haier/F&amp;P in my case) to pay out on their appliances failing prior to expected life (not the 12/24 month warranty they advertise).

Rocking horse rockers calculation for bigger/kids older than 4?

Worth knowing: disputes tribunal will force a company (Haier/F&P in my case) to pay out on their appliances failing prior to expected life (not the 12/24 month warranty they advertise).