u/ashton2o

Just yesterday, I opened the Steam mobile app to show my friend all my games. Today, I tried to open Steam to buy a new game, and I'm logged out. Apparently, I made my password some bullshit because nothing I put in is correct. I can't log in through the mobile app because they logged me out of that, too.

Okay... No problem. I just need to reset my password. I give them the email that is very much associated with my account because I get emails from Steam to that email address confirming whenever I buy a game. They don't send me an account recovery email. They also don't text a code to me.

Nothing works. I had to contact Steam support. Now I have to wait however many hours to play the games that I paid for. Not to mention, I have to HOPE that they let me back into my account.

Does this happen to anybody else? They just... don't send you a recovery email or text even though that phone number and email address ARE associated with your account?

Edit: Jesus Christ you people are insane.

1. I wasn’t angered by this and I didn’t claim to be. I just wondered if people had the same problem as me because I’m confused and want to know if there’s hope for recovering my account that I have a lot of fun games (that I paid money for) on. Genuinely why would you comment on a post like this that somebody is angry. That doesn’t make sense. Like actually what in the world are you talking about, just tell me if you’ve had this issue or not like I asked

2. It’s truly not my fault if Steam’s recovery system doesn’t work. Steam said that they will only send an account recovery email if the email address you provide is associated with your Steam account. To confirm that my email address is associated with my Steam account, I checked my past emails and found that Steam emailed me to confirm a purchase every time I bought a game. So I put that email address in to reset my password with Steam, and they would never send me a password reset/account recovery email no matter how many times I gave my email address. Truly not my fault and I don’t understand what’s so confusing about that.

3. Thank you to the one person who didn’t have a snarky response. I don’t know why you weirdos feel the need to be rude about somebody asking a question about account recovery for video games. Holy hell. Like why are you being so rude on the STEAM SUPPORT subreddit of all places

4. ONCE AGAIN, if anybody else has had this problem (steam not sending account recovery emails to you despite your email address being attached to your Steam account) then please let me know because it’s nice to know that I’m not the only one.