r/steamsupport

Steam just gave me all the games I bought for free

Steam just gave me all the games I bought for free

I wanted to ask a question, but it seemed like I was asking for a refund, so they refunded all the games. I told them I still wanted the games and didn't want a refund, so they just added them back to me without any charges (the reason is because the sales have ended and the games are at a different price to buy now).

Steam are just the best.

u/ameen_gg — 6 days ago

Steam triple charged my account?

So the other day I bought a game because the autumn sale was about to end, however when I checked my banking app I noticed that I had been charged 3 times for my purchase, I think it may have to do with the fact that when I was buying the game it came up multiple times saying that Steam was having issues with my purchase, however since the transactions are still listed as pending I saw some people who had issues with double charging saying that they should just be knocked off after waiting for a few days so I wanted to ask if I should just wait it out or whether I should contact Steam support

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u/Ill-Use7834 — 5 days ago

My account got locked because they thought I was a scammer who took over the account, but I in fact am NOT...

I contacted them but its been over a day and they still have not replied to me. I am kinda scared because my steam account is literally a huge part of my life. Anyone know how long this should take?

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u/DouchebagScunt — 5 days ago
▲ 2 r/steamsupport+1 crossposts

hello i have a problem where i have giga internet and the download speeds are crazy bad downloading rainbow six take 2hours i have check everything doing the closest area for the download and still its very bad and only happen to steam like for example epic game,xbox,ubisoft are all fast and good

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u/Haunting_Talk_9164 — 8 days ago

All of my purchased game suddenly need to be repurchased.

Every time that i run all my purchased games there's an error that says I don't have the license for that game even though I already bought and played the games.

u/oofanian — 13 days ago
▲ 1 r/steamsupport+1 crossposts

How do I add another data drive to steam?

So right now I'm trying to install destiny 2, and I am currently in a pickle right now. Steam is also showing that I could add another data drive so it could fit within my computer.

reddit.com
u/Hey_Jude09 — 10 days ago

acc flagged for scam.

have anybody had the same issue i have here? This is the message i have sent to steam support team.

Hi,

I’m having an issue with a warning on my Steam account saying that my account has been involved in a possible scam.

The warning appears as a pop-up inside the Steam client on my home PC. It says that my account has been flagged for possible scam activity and that I need to contact Steam Support. There is a link in the warning that says “Contact Steam Support”.

I have already contacted Steam Support and someone helped me with the issue. I thought the problem had been resolved because when I later checked my account on my mobile phone using 5G, I could access the Community Market and sell items without any problems.

However, when I got home and logged into the same account on my home PC, the exact same warning appeared again and the restrictions were back.

I also tested Steam on a PC at work, and the warning does not appear there.

Because the problem seems to occur only when I use my home PC/home network, I’m wondering whether this could be related to my IP address or something specific to my home network or PC.

There is also something confusing about the support tickets. When I go to Steam Support → My Steam Tickets inside the Steam client, I only see this current ticket. However, when I click the “Contact Steam Support” link directly from the warning message, it takes me to what appears to be a different support ticket/page.

To be very clear: all of this is happening inside the official Steam client, not on a website.

Could you please check whether the warning is actually applied to my Steam account, and whether there is any reason why it would only appear when I’m using my home PC/home network?

i have attcehed a screenshot og the warning. the warning is displayed on Norwegian because that is the language my Steam client is set to

Thank you.

u/pyksboy96 — 14 days ago

Steam game doesn't launch but shows up in Task Manager and as playing on Steam

So today I bought the game Hellbreach Vegas cause it was on sale and I've been meaning to try it out after enjoying the demo and I have an issue where the game shows up as playing on Steam and in the task manager but the actual game window itself is not opening up. I have tried restarting my PC, restarting Steam, trying to start the game in Offline Mode, uninstalling and reinstalling the game. if anyone has another potential solution I'd thank you very very much. attached is an image of the game saying it's being played (those 5 minutes I spent were times I spent troubleshooting and maybe hoping being patient would eventually launch the game)

u/RebelThePebble3 — 13 days ago

Steam recovery

So I have this very difficult problem. I’m trying to access my old steam account but I don’t have access to the gmail account because it got haked a few years ago and now is probably deleted by google. That means I can’t give support their CD key or old purchases. I know the exact username, the gmail and the password, but they still want purchases. I also have 2 common friends with my old steam account (which I’m trying to recover) and my new steam account.

Any advice?

reddit.com
u/TimelyEngine4292 — 14 days ago

MAC no longer supporting games!

TLTR: Game not working after updating my mac to Golden Gate 27.0.0 (I think)... I have been trying to play Ancestors Legacy on my MAC and it has stopped working after just two successful launches. The timeline is as follows in bullet points just so it's easy:

* Installed steam and AL on my MAC and successfully opened the game.

* Tried to enter full screen mode and crashed the game.

* Opened again and thought the crash was a once off so I foolishly tried again at full screen... Crash.

* My original idea was to just start the game and have a quick look and at this point I had somewhere to be and left.

* At some point in the next few days my MAC updated to Golden Gate 27.0.0

* Since that it has not opened and I get a repeat of the errors shown in the images.

* I have tried everything that I could possibly find through reddit, google searches and using AI to troubleshoot. This included completely removing all traces of the game and steam from my MAC and starting fresh, third party apps, suggested steam settings, launch prompts, and lots more I can't remember.

What I've landed on are two possible issues:

  1. AI suggests that the game is no longer supported due to the MAC update.

  2. I feel like the MAC is somehow remembering the crashed state and is now trying to reopen it in crashed state every time and has me stuck in a loop.

I have contacted the games support but have gotten no response.

Has anybody any insight into this issue or anything similar with this game or any other games?

I am reaching out here becasue I am just stumped.

![img](e9lqvaovkxsh1)

![img](z4ooqsgwkxsh1)

reddit.com
u/Merchant_Of_Lakes — 13 days ago

Steam Will Not Open

So i am using an old crappy laptop (Asus Zenbook UX32L) running windows 8.1, when i try to open steam nothing shows up not even an icon in the taskbar, i can see it running in task manager but thats about it, i tried everything to fix it, compatibility settings, reinstalling steam, restarting my pc and ending tasks in task manager but nothing seems to work

I dont have anything else to play on so it would be a bummer if this didnt work, if anyone could help me out i would highly appreciate it

reddit.com
u/ActionNo1 — 14 days ago