r/steamsupport

Hello,

Context:- I have 3 steam accounts , I play games on all of them , as I am collecting funds in steam wallet to purchase forza horizon 6 premium edition on my example 3rd id and want to gift that game on 1st id as my XBOX id is connected to the main id.

So what happened last night I tried to make a gift purchase from 3rd id to main It failed multiple times So, I contacted steam support, they are mentioning that I can't gift games using steam wallet only external payments are possible.

Why this shit policy? Even the steam wallet money is mine I can do whatever I want.

Do you guys have any idea what I can do so I can make this purchase successfully.

Refunded game, Steam Approves refund, Refund doesn't come through, Steam says we don't have your money!, Check with my bank, Steam has claimed this transaction, go back to steam support in 12 hour long ticket to respectfully ask steam to recheck that it was for the correct transaction their checking, Steam replies another 12 hours later to say, fk you we said don't have your money now shut up, closes ticket(of course in much more professional words)

I bought the scholarship bully game on steam while it was on sale and its just not opening at all. I was hoping someone here could help me fix it cause Google searches dont really give me any helpful information

I sadly dont remember any of the login details like i dont remember the username, password, email, phone number, etc because my brother made it with his email/phone number which i either cant remember or never knew it, i dont mind not having the account but maybe if its possible that i can transfer the games to my new account please let me know. i tried steam support but they didnt have an option for that and i tried the search bar on the bottom too. i even tried emailing them but they emailed me back saying to go to steam support, so i had no other choice but to go to reddit since my friend suggested it lmao

Hi, I need some advice. I have a very old Steam account that I recently returned to by buying my first game for it. However, one day I woke up and couldn't log in. I didn't have Steam Guard enabled, and I no longer have access to the email address associated with the account—it wasn't created by me, but by my father, who unfortunately no longer has that email account. What can I do?

hi i got logged out of my steam account and its my alt so i guess i forgot to write the email down that i had associated with it and i dont remember it as its been almost a year since i made it and i didnt expect to need it again (silly ik) im wondering if theres anything i can do to get it back because when i go to steam support and type in my username it tells me that its invalid and since i dont know the email im kind of at a loss bc thats the way you usually get your account back. any advice would be appreciated

I got a new desktop computer. I've only had laptops This is my first desktop. I have steam on it and every time I try to download a game, it comes up with the error stating the internet is not connected which the internet is or connection timed out. I've tried for several hours to fix the problem. I was wanting to know if anybody else has this problem or if anyone could send me a message to try to walk me through to solve this problem because I've gone through several steps and nothing seems to work.

Hi all,

When trying to play persona 5 through steam, no audio plays from the game itself, either in menus or during actual gameplay. I don't have a controller plugged in, I know my audio works properly and is set up properly because other games play audio, and when I check the volume mixer the game is at full volume. In the game's menu the sound is all the way up, as well. I am trying to get it to play out of my speaker system connected to my computer rather than through a headset, so any help would be greatly appreciated. Thank you!

As the title says whenever I try and download anything the speed goes up and down then cuts to zero for a moment before continuing. I’ve tried clearing download cache and running steam as admin to see if that fixes it. I assume it’s a hardware issue considering my gf’s pc doesn’t do this and keeps a consistent and steady speed throughout an entire download. Wondering if anyone knew the problem or solution?

Ive noticed that every download I do on steam either has an extremely slow speed or normal speed. my speed tests are normal with 150mbps while my steam is at a measly 2mbps. downloads on other apps like epic games launcher give me the full 150mbps. I’ve tried putting a limit as I heard it somehow fixes it but it didn’t. I’ve switched server locations and cleared download cache, my task manager does not show 100% utilisation on my SSD.

Hello. This is the first time I post on reddit because I'm so confused. Someone keeps logging in to my steam from different parts of the world (clearly a VPN) but what puzzles me is that steam recognizes the logins being from my own PC. The login times also say they are from times I'm online already playing a game or the PC is straight up turned off. If it was a RAT this could not be the case, right? But why would steam recognize it being my own PC logging in? Help?

Also I did have not logged in with my steam info on any place that is not steam's client so I doubt they got my token, but even then, would steam recognize that as my own PC?

To give context, i have recently changed my phone (after using it over 6 years because it broke) and phone number, I have gotten used to using QR Scan from my phone to login to my steam account, and because of that i have forgotten my password, so i tried to change my password and it asked me to fill my gmail, i did and was lead to the web in the pic down below. And then after that i was asked to verify via phone number, but i have recently changed it. Now it asked if i have Steam Guard Mobile Authenticator, which i also don't have anymore. So i clicked "I lost my Authenticator Recovery Code" and it asked me to fill a form, which i did and i got this as a response, but when i clicked it. Once i clicked it, it brings me to this tab, but i can't do anything since i'm not logged into my browser, although i can still partially access my account since im logged in from my Steam App, i need help to tell me what to do since there aren't any guide to as what to do

After Clicking the button

Response

Steam Support

https://preview.redd.it/mb85kytnvebh1.png?width=2559&format=png&auto=webp&s=0323b44dc6dba86d18f84ca2c0f757da595c0106

I have also included my downloads settings to show that limit download speeds is turned off.

I have closed steam completely and reopened and this is still happening.

I have uninstalled and reinstalled steam and it is still happening.

Strangely, this seems to be a LAN issue in the sense that other computers on the Network are unable to download steam games at high speeds.

sometimes, if i click pause and resume over and over again it suddenly downloads at 1Gbps anyone know whats going on?

edit: after restarting my PC it downloaded my game at full speed. This may or may not be a constant solution

I was told I did not put in the right information for the billing address but I did, I even made sure i did but for some reason I keep getting card decline... I even bought stuff from stream with giftcards before so I don't know why this is happening, I am just trying to buy a game... its making me irritated! is it some sort of glitch?

Hi! This is actually my first time requesting a refund, this time for the MK XL collection, it runs, but I don't have the right graphics card, it would run terribly

How long does the first refund usually take? I'm waiting for it to be approved.

Thanks in advance