r/steamsupport

Hey. Pretty much the title. I want to ban my account for a set amount of time instead of permanent delete because I share my games with my brothers. I tried reaching support on steam but couldn't reach a human support. Any advice? Or where to ask for this request?

Ich hatte garrys mod gespielt und hatte eine hintergrundbildschirmaufnahme.Da ich es lange nicht mehr gespielt habe und die Aufnahme aus irgendeinem Grund über 1000min und 80GB verbraucht möchte ich sie gerne löschen.aber wenn ich im steam Speicher bin kann ich es dort nicht löschen egal was ich mache.Wie lösche ich diese Aufnahme?

I was playing Garry's Mod and had a background screen recording. Since I haven't played it in a long time and the recording is for some reason over 1000 minutes long and 80GB in size, I'd like to delete it. But when I'm in Steam storage, I can't delete it no matter what I do. How do I delete this recording?

I have been jumping through security hoops non stop.

Keeps telling me my email belongs to someone else. Also says my phone # does not belong to me. None of the support links work.

Is there any to contact these idiots without doing 5-6 picture puzzles only to be told I don't exist?

Someone bypassed the 2 factor authentication to log into my account and steam support started ignoring me after I confirmed my steam guard and traded in all of my TF2 items. I still can't use my account.

I have downloaded Diablo IV on Steam, but when I try to launch the game by clicking Play, nothing happens.

I suspect this may be related to the fact that I am using a work laptop. I cannot seem to allow Diablo IV to communicate through the firewall, and the relevant options appear to be greyed out/managed by my administrator.

I'm not really sure this is the issue, but this is something that I noticed.

https://preview.redd.it/mneozc0dud2h1.png?width=762&format=png&auto=webp&s=d138993bfac81942df7873f90e53b5fbe4f95859

Thanks in advance!

hello guys,

i need some help with my Steam account.

recently i tried to recover one of my old Steam accounts from 2017 (my first Steam account). the problem started after i lost my phone. because of that, i also lost access to my Gmail and phone number, so i couldn’t do any 2FA verification anymore.

i managed to recover most of my other accounts like Microsoft, Ubisoft, Epic, PSN, banking apps, etc. but the only things i still can’t recover are my Steam account and Gmail account.

the main reason i want the Steam account back is because it has a lot of old friends added from back when i played Apex, and i really want to reconnect with them. also, i had some old CS:GO inventory items that were worth quite a bit back then, maybe around the value of a Flip Knife (~RM400 / $100).

i already contacted Steam Support, but the problem is that all my purchase history and receipts were sent to my old Gmail account, which i can’t access anymore because of 2FA. because of that, i also can’t check old CD keys or gift card purchase history, so the recovery process became really difficult.

basically:

• i can’t access my Steam account
• i can’t access my Gmail
• i can’t verify through CD keys or purchase emails

but i still have proof that both the Gmail and phone number belonged to me:

• the Gmail used my real name/ID card
• the phone number was under my real ID
• i still have the e-invoice/details from the phone provider proving i owned the number

some people asked me:
“how are you unable to log into your Gmail?”

honestly i don’t know either. i tried many times on my PC, but Google keeps saying they can’t verify that i’m the owner of the account. i’ve been trying to recover it for over 3 months already. i even asked Gemini and ChatGPT for advice, but both basically said there’s not much else i can do except make a new account.

“what happened to the phone number?”
when i contacted my phone provider to report the lost phone, they immediately terminated the number,and require me to buy a new one.

“why do you want the Steam account back so badly?”
mostly because of the old friends on that account, and honestly, owning a Flip Knife or Karambit was kind of a childhood dream for me.

i know this is probably a really hard case and maybe the account can’t be recovered anymore, but i’ve heard a lot of people say Steam Support is actually very helpful, so i just want to know how far Steam Support can really go with account recovery.

if anyone has questions, feel free to ask and i’ll try to answer.

I could not acces my steam account and now that i went trough recovery i got an steam account under my email but not my username 😞?? what the hell is happening?? What does that mean?

This is an odd thing and new to me as I've never had this problem before.

A buddy of mine wanted me to redownload a game so we could play it again, and i figured it would only take about 20 or 30 minutes like all my games tend to take.

During the early afternoons (or during the day in general) Steam downloads things at my rated speed. No issues.

in the middle of the night between 11pm and 5am download speeds are capped at like 65 instead of 400.

I checked my settings, restarted my router/modem and all my settings in both steam, and on my PC have nothing that'd prevent my speeds being capped at 65.

My configuration hasn't changed in over 3 years. I'm running an M.2 NVMe SSD, and using spectrum for my ISP, and a speed test from spectrum shows I have no issues and operating like normal.

I haven't used the VPN as I don't have one outside of a browser one (Duck Duck Go), but i'm sure I can start a free trial on a more official one and see if anything changes.

Seems like the only posts about this issue are from 2 to 4 years ago, and almost (see the above section) none of the suggested fixes worked or aren't relevant to me (not relevant meaning they were using a Linux system and I'm on Win11). Googling this told me everything I've read already searching through posts about this topic. and most are generic in that they're talking regular use, and not in the middle of the night like I am, which makes most of the info quasi "not relevant" since I'm operating during off hours for a large chunk of the population in my area.

Part of me thinks it's spectrum because it's anything I'm downloading. From Riot to Epic. Capped at 65, but again, spectrum doesn't have anything about capping speeds during specific times, so idk. I don't know how any of this works and I'm just confused and frustrated as to why it's basically backwards for everyone else except me.

If anyone has any guesses, I'm all ears.

EDIT: So I don't know why it didn't work the first time, but my usual first step in figuring out why my internet is so slow is unplugging my modem and router, waiting 30 seconds, and waiting for it to reconnect. I did that tonight once I got home, but did it again (a couple of hours later) and it's back to normal.

Still no idea why... but whatever, it works now...

I learned some things about my ISP, and I learned there is a difference between MBps and Mbps. Same letter, different unit of measurement. Who knew.

Hi Steam Support. Yesterday, my account was compromised by someone because I used my steam account to log on to a fake faceit client. I have contacted you guys to support me getting my account protected:

Ticket: HT-7C33-H8GF-36DP

You guys said I have to join the family to protect my account and I approve that.
However, Im still a bit concerned and try looking at online forum and saw alot of people get scammed to join family by fake steam support. I believe that steam support that I contacted yesterday was legit but just want to be more secure. I have sent you the Ticket for my request. the reason for my concern is that the chat history through steam support for my ticket disappeared and it said the help request was closed on May 19 2:25 am, which is the exact time I send the request. Very weird?

Please help me verify this problem