u/asterf1ower

I’m at the airport right now and just realized I might have a couple of issues:

I didn’t personally book the Xcaret shuttle from Cancun Airport to the resort. I was under the impression that the Guest Services Manager had taken care of it because I saw a timestamp in the email they sent me, but I just noticed I don’t have a confirmation number or code. Will they still let me board the shuttle?

My flight has been severely delayed, so I’m no longer going to arrive at the time the manager originally gave me. Will missing that time cause any additional issues with getting on the shuttle?

I’m currently stuck at the airport and getting really anxious about how this is going to work out. Has anyone experienced something similar or know what I should do? Any advice would be greatly appreciated!

I hope this serves as a notice as well as being a post looking for answers.

In case you weren't aware, if you want the private Costco Shuttle you must do it before the deadline, otherwise the $6 charge shoots up to over $70.

For someone arriving at around noon on Sunday in October for Xcaret Arte, how is the check in process looking? Disappointed that I won't be there early but hoping it won't be crazy.

I will plan on taking the resort's shuttle instead, some people mentioned a lounge. Is this equivalent to an airport lounge that has food and drinks included, or more just a sit down area?

If there is any way to use the private shuttle that would be superb so don't wait until it's too late to add it like I did....

Hello - I'm hoping to get some much needed answers! I've been having issues with the WebApp and I am wondering if anyone is experiencing the same, found answers, or has work arounds?

My trip is in October for two weeks to celebrate a 30th birthday and I had hoped to make this experience special and unique, though I am having a lot of doubt and stress now despite following what I have been told. Id rather not, but from reading all the negative remarks and now what I am experiencing I am wondering if it's smarter to cancel the trip and save my money than go and be severely disappointed

I booked my tickets through Costco in December 2025 and have been eagerly stalking this page taking notes of everyone's experiences and suggestions so I would hopefully have a smooth process.

I read from several people that when Xcaret updated their wishlist to the app, some were able to request access early so I attempted to do the same in late August. Almost got it, but in the end another manager told me I needed to wait until the 30 day mark to receive the link and more information. Frustratingly I had been reading other posts that people who were going in the same time frame as me or later were able to make their reservations before I received mine four days late.

That's the most complaining that'll be in this post, the rest are questions!

It was my understanding that with the All-Fun Inclusive, whether booked through the resort or a third party, included all restaurants except for Xaak and Kibi-Kibi. I have only two restaurant reservations available to me for the entire two weeks I will be there, Le Chique and Tah-Xido. I was luckily able to make a reservation at the latter but Le Chique keeps attempting to charge me.

This may be vain, but 50% of the reason I chose this resort was because of the amount of restaurant choices you could enjoy without extra fees. Is this the same with other people's WebApp? I have read someone saying they kept checking back and got lucky, which would make sense for one or two, but this is the entire resort's restaurant options that are available to me. I know there is a buffet there but again, the appeal of this location is the advertisement of all the high class restaurants that are allegedly offered.

Are you able to reserve the same restaurants again through the WebApp? I was able to book Tah-Xido, but now I am not seeing that as an option to book any other nights and though the buffet I am sure is good, I don't want that to replace the other restaurant choices. I have reached out through email hxagservice@hotelxcaret.com email without a response and as time goes on the more reservations I feel like I am missing.

The other 50% for me choosing this location is all the different excursions and destinations you can enjoy, that I am also not seeing on their WebApp. Those who went, how did you reserve the fun activities at the resort and the parks? Specifically I am talking about the different activities that the casa's offer, any kayaking/biking/snorkeling rentals at the resort, really all the things to do "on base."

I see the parks listed on the WebApp and what I am assuming is when you want to catch the shuttle, but there aren't any excursions listed there. Is this something you do once you get at the resort, at the park itself (as in you get in line for things you want to do), or is there another method I'm completely overlooking?

My last question isn't about the resort - but for those who have opinions about the shuttle services. I'm looking to get to the resort as soon as possible when I land. Is that through the Costco private shuttle? I was getting myself confused with the shuttle options available through Xcaret and Costco. If it is a private shuttle through Costco, is that something people added on late or is that something you had to do when booking?

If you made it this far thank you for reading. Please help if you can!