u/astrowave_co

I have 2 encode units (2020 versions) a firmware update auto applied last night and left 1 device bricked, the other unit is left with lingering WiFi connectivity issues so temporary codes aren’t working properly.

Given that both units worked without any issues prior to auto-update, it’s clear the update may have overlooked these older models.

After calling support, they simply state the units are no longer under warranty and they won’t accept that the firmware caused any issues. No help, no recourse, I asked to speak to a supervisor, no estimate given on when I can expect to hear back.

Anyone else experiencing similar problems after latest update?