Final Sale
Like many others here, I have invested in Reformation so much to build a quality closet, with many of us stumbling upon Reformation to align with values of sustainability and then subsequently relying on them for long-lasting tops, sweaters, and well-constructed pieces. The foundation of my wardrobe is reformation from the last 3-4 years. But not only is their quality getting considerably more questionable, but I feel like their customer service is too. Honestly, I don't remember their sales always being Final Sale with no chance at exchange... is that new? I don't remember them being such sticklers with their customer service; I thought they used to be lenient and respectful to their customer base, offering solutions and accommodations? Honestly, I prefer brands that work with you rather than large corporations that make you feel unappreciated for the money and loyalty you give them. Unfortunately, Reformation has become that for me. Such a turn off.