Can I try to take a denied online return into a store?
Update: I was able to return in-store! I didn’t explain the whole situation, just asked to return the item and it all went normally. Thank you to everyone for the tips and hopefully this post can help someone in the future as I was searching for something like this :)
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Recently had an infuriating experience where I returned via mail some bras I'd bought online, and one of them was denied a return and mailed back to me, but nothing is wrong with it. It has its tags, no stains, etc. I literally just tried it on once, found that it didn't fit, and put it back in its bag to mail back.
I've now spoken with an online live agent and also emailed their customer service photos of the item, and they all insist that there's no way for it to be re-evaluated. The one warehouse employee who receives the item decides whether or not to accept, and that's it, no way to bypass.
Aside from complaining about how obstinate and insane this return policy is (and I see upon googling now that similar things have happened to many others), I'm wondering what would happen if I tried to bring it into a store. I know I could just go and try, but thought I'd ask here first as it's a bit out of my way, and having already tried to make my case with two people online, I might straight up cry at being denied a third time in-person for no reason at all (I know it wouldn't be the cashier's fault though, wouldn't yell at them).
Has anyone tried this before? The person I emailed with said it's literally impossible for their system to create a second return mailing label once it's been denied, so while I am wondering if going and speaking to someone and showing them the item could help my case, I do also worry that even if they agree with me, they also will have no way to bypass the system.
Thanks for any info!