Bricked Apex Pro 2 - Options
For the past 3 years I (33m) have loved my Apex Pro 2. I have the basic black model with the black band. Appropriate to wear for a middle aged male in all professional settings. I have recommended to friends and family and given my Garmin friends a hard time.
I went to update my Apex Pro and the new update completely bricked my phone. It won’t turn on or take a charge, I can’t reset it or anything.
I worked through the issue with customer support. It was a longer process but ultimately they did agree to replace my watch even though I am out of warranty. However the only available/in stock Apex Pro 2 is the dusty pink color way. I tried to negotiate with the support team to get a store credit and pay the difference for the Apex 4 but they said the exception is only for the pink Apex Pro 2.
Should I just accept the pink watch at this point or has any one had success working with support to get a store credit or different watch?
After all this I can’t say I would 100% recommend Coros anymore. It’s a great watch but after a software update to completely bricked my watch and have to follow a really slow resolution process, I’m pretty disappointed.