Repeatedly overcharged on the tube!
Hi all
Coping this from another subreddit as I’m not sure which is the best community to ask.
To get to my new job, I’ve been travelling into Waterloo and then Liverpool Street via the underground (Waterloo & City line to Bank > Central Line to L.S.)
As I travel from outside London, I have a season pass to get to Waterloo. I then use Waterloo’s underground walkways (ie the stairs that take you down from platforms 1 - 16ish to the underground) to get to the Oyster card barriers, and tap my contactless card OR Apple Pay to access the W&C line. I then change tubes at Bank and tap out on the barriers using the same payment method. It seems like a pretty straightforward journey with one change. Citymapper states that this journey should cost around £5 each way.
However, I have been overcharged on almost every journey this week. When I spoke with a ticket inspector, he confirmed that the blue oyster validation readers at Waterloo (not the barriers) are the correct way to ensure I’m not being overcharged. For whatever reason, I was overcharged again last night.
Can somebody please help me to understand where I am going wrong? I am being charged the same £23.40 for each day (two journeys combined) and can’t figure out why. Is there an oyster validation point that I am not using after I scan in to the underground at Waterloo? Should I exit the station via barriers at Bank and reenter the station?
Any advice would be much appreciated!