u/balanced-analysis

For those in Accounts Management/call-site environments, has your management ever had a blanket policy that stress breaks are not allowed and that employees should use leave instead if they become overwhelmed? I’m not talking about employees taking them excessively or after every call. I mean legitimate situations where someone needs a few minutes after an especially difficult interaction. Curious whether this is standard IRS practice or something that varies by manager/site.

Is a blanket “no stress breaks” policy normal now? Was this common before the recent union/contract changes, or is this more of a local management decision?