PIP Advice
I’m a revenue agent with several years of experience, and I’m honestly at a loss.
Over the last few months, my relationship with my manager has gone downhill. We’ve been having biweekly case reviews, and he’s told me that if my documentation and activity records don’t improve, a PIP is a possibility.
The frustrating part is that the criticism isn’t because my activity records are incomplete or inaccurate. My activity records are completed, they accurately reflect the work I performed, and they document the actions I took. The issue seems to be that my manager wants a much higher level of detail than what I’ve been providing, and that expectation has become a major point of contention during reviews. I have completed my activity records the same way for my entire career here. Yet suddenly now they are an issue.
For example, I recently rescheduled a taxpayer interview to the following week because I was dealing with a serious family emergency and wasn’t in the right mindset to conduct it professionally. During my review, I was criticized because my activity record didn’t explain the personal circumstances behind the reschedule. Looking back, maybe I could have documented it differently, but at the time I was focused on keeping the case moving rather than explaining what was happening in my personal life.
Outside of work, I’ve been dealing with a family member who had been critically ill and recently passed away. Between hospital visits, hospice, and everything leading up to that, it’s been one of the hardest periods of my life. I haven’t shared many of those details at work because I’ve always tried to keep my personal life separate from my job. My manager is aware of the situation I just haven’t gone into too many details about it with him.
Ironically, I don’t even feel like I can take bereavement leave right now. My inventory isn’t going anywhere, the cases will still be waiting for me when I get back, and we’re doing biweekly reviews. Instead of taking time off, I’ve spent the holiday weekend trying to get every case in order because I’m afraid that any issue I miss could end up being another negative review.
I also have a reasonable accommodation for a medical condition, and I can’t shake the feeling that every mistake is being magnified. Maybe that’s just anxiety talking, but it’s hard not to feel like I’m under a microscope. I say this because it was after I got an RA that suddenly my manager became hyper critical of every single thing I did.
I’m trying to be objective here. If my manager’s expectations for activity records are the standard, then I’ll adapt. I have no problem improving my documentation. What I’m struggling with is feeling like the expectations keep moving and that no matter how much I improve, there’s always another criticism waiting.
Has anyone else gone through something similar? If you were facing the possibility of a PIP, what did you do? Did you involve the union (I know many of us were converted to non-bargaining status and the union is currently involved in litigation over that, so I’m not even sure what help is realistically available), request a reassignment, stick it out, or eventually move on?
I’m genuinely looking for advice from people who have been through this. I like the work itself, and I want to succeed, but between everything happening in my personal life and the constant fear that my work isn’t meeting my manager’s expectations, I’m having a hard time seeing the path forward with the agency.
I would like to add that my manager hinted at a push from upper management about PIPs so I’m unsure if my efforts are even worth it or are they just going to keep throwing stuff at the wall to see what sticks? Should I revoke my RA request and just go into the office 100% of the time to make them happy? I’m genuinely at a loss and I’m tired and exhausted. FMLA is also not an option.