a very long rant: I busted my ass at a shitty restaurant for over a year and it basically crippled me. They're doing great right now btw.
Worked at one of the most overly-hyped restaurants in my area for a year. I had no prior experience and so every manager felt like they needed to keep an eye on me. They had all been working together for 15 years and all assumed they were "basically telepathic" as they liked to say, but they frequently contradicted each other and one of them, my main boss, contradicted herself multiple times a day. Somehow I was always the idiot, even when I could prove that they had contradicted themselves. A couple of the other servers, who had worked all over, told me that while they loved this place it's the last place they would ever have wanted to train up at because it was just too chaotic. They could handle it because they'd been serving for many years, but if they had started at this place they didn't think they would've been able to handle it.
I didn't leave because I didn't think I'd have an easier time anywhere else. Plus these guys were in a small community and they knew everyone, it wouldn't be hard for them to blacklist me.
This is a restaurant that basically prided itself on getting by on the skin of its teeth every day, and it was not uncommon for the kitchen to be 40 minutes in the weeds when we were only a quarter full. I would come in an hour early every day just to get all my prep done because the boss had a thing for letting customers into the restaurant after we had only had 15 minutes to prep and I wanted to make sure I could roll with anything without getting too stressed. These guys were very good at schmoozing with people and they had a lot of friends in the city who would come up and give them their business no matter what though, so they did fine. (They were in the middle of gentrifying the shit out of the area, which is part of why they kept coming back.)
After like 13 or 14 months there I'm head bartender this one shift, and twenty minutes in a keg kicks. No big deal, happens all the time, except my back is not doing great that day and the beer cooler is so small that if you want to change one keg you need to haul 3-6 kegs out of and back into the cooler to do what you need to do. I tell the general manager who's the only remotely consistent one there, he says "no problem I'll do it definitely don't do that shit with your back out" and then disappears, gets pulled away by some other crisis. I keep trying to track him down but he's nowhere to be found. I start getting word that people on the fine dining side of the restaurant are refusing to order anything until the new beer is available, even though they don't know what it is.
One of the proprietors comes and finds me and demands to know why there's a holdup and I tell her the situation and she gives me this withering stare and she says "Oh, you...can't change a keg because your back hurts...?" and tells me to stop bullshitting her and do my job.
For the record, I did not make a habit of trying to get out of tasks because I was in pain. I did most of the heavy lifting for my head bartender and, like I said, came in an hour early every day to prep and organize the wine cellar and clean.
I know that nothing will change and the general manager isn't coming back to save me so I do it. And the next morning I can't so much as move my head without feeling like there's a cattle prod at the base of my spine. That was the worst I'd ever had, and I haven't been the same since. I was on bed rest for 6 months and needed a walker to get around that entire time. I saw one spine specialist and he immediately said I needed surgery so I dipped and didn't go back, because I was out of work and didn't have health insurance.
I'm thinking about all this now because I haven't been able to work an in-person job since. And I'm currently in a flareup that has me back on the fucking walker again. Every time I lie down I wake up feeling worse, regardless of what sleeping positions/bolsters etc I try. Sitting is torture. Walking is exhausting. Standing is torture. Pain meds prolong the issue, because the muscle spasms just come back harder when they wear off.
I have times where I can function, and one of those times I applied at a restaurant just for kicks. During the interview I'm asked how my old bar would handle certain situations and I answer honestly but diplomatically, and I am told very gingerly that I learned so many bad habits at my old place that I would only ever be hirable as a barback and I would have to re-learn everything from scratch. I had specifically applied to my old restaurant because I was told they were hot shit and if I had them on my resume it would open a lot of doors.
I fucking crippled myself for a group of people who were so inept at managing a restaurant but somehow are STILL INSANELY POPULAR even though most of the people I've talked to that have been there think it's extremely overpriced and overhyped. They're doing great. They ran me into the ground and for some reason started a rumor that I was having an affair with the grill cook, who was married with children (I fucking wasn't) and it was heavily implied that when his marriage failed I had something to do with it. Who acted like I was a fucking malingerer when I tried to draw a boundary once after over a year of my showing up and honestly trying my fucking best in that chaos pit. Can't prove that dour bitch told me to go change the kegs, so I can't sue her for any of the millions she's sitting on. Over a decade later, they're doing great and I'm just...perched on one ass cheek on a chair next to my walker, knowing that as soon as I try to stand up it'll feel like someone's electrocuting my tailbone.
It wasn't all terrible and they had days where they were a little bit more fair, but for God's sake it wasn't worth it. This industry ain't shit, and I ruined my fucking life to prove it.
edited to add a funny anecdote that gives you more of an idea of this place:
The barback was this little early-20s waif, and they kept dangling a promotion to server in front of her face with zero intention of ever actually moving her up, because she was too good at being a barback and anyone new we demo'd would suck. She was a good worker, and also not a fucking malingerer at all. One night we're doing our paperwork, she gets asked to go down to the cooler to see how much of something we have left. Around this time the cooler had just been stocked and there were full kegs stacked on top of each other. She comes back up and says "One of the stacked kegs fell on my foot! Holy shit! I don't even know how that happened, I didn't even touch it!" And the head bartender and general manager literally don't even look up from their paperwork. One of em says, "wow." in a very bored voice. The other says "Well thank god you were wearing your boots today, not your regular shoes, right?" Zero fucks given. This was one of those places where if you advocated for yourself in the slightest you would be called petty, and this was no exception, so the barback just shut her mouth and rolled with it.
Man, fuck that place.