u/basilmusk12

We hauled a fresh berry load on a reefer. At the receiver they rejected the load because it was not held at the right temp and now broker want to file a claim on our insurance.

We pulled the reefer download and it was running basically the whole trip at the right temp.

My question:
If the reefer was functioning properly, can the carrier still be held responsible if the berries were loaded warm or not properly precooled?

What would you guys do in this situation before insurance gets involved?