Hair ruined ($450) - how do I approach this with the stylist?
I’ve been blonde my entire life and always get light, bright, buttery highlights with some warmer tones. The ash/silver blonde doesn’t suit me personally.
I just moved cities and went to a new stylist in town (highly recommended, 20 years doing blondes). Showed them pictures of their !!own work!! as inspiration; so similar to what I always get.
What ended up happening:
- 3 hours of highlights and lowlights
- 1st wash and blow dry = dark silver highlights
- they said they made a mistake with the toner
- 1st chemical remover and re-tone
- 2nd wash and blow dry = super dull and dark (another toner error apparently)
- 2nd chemical remover, no toner
- 3rd wash and blow dry = warm roots, dull blonde, lots of warmer/orange pieces through my hair, bleach splotches at the roots
6 hours later I was left with a 450 full price bill, darker and duller blonde than I came in with, and extremely damaged hair.
Should I go back to the same stylist and ask them to fix it? Would it be unreasonable to request that for free? I feel so awful saying I’m unhappy but that’s a lot of money, and extremely different to what I asked for.
Or do I find someone else and not risk another mistake?
Thank you!!
Inspo photo + results attached