Old phone number gone
Hi, have recently switched from JB Mobile to Boost mobile. Did it last night, took out the old sim and put the new one in. It gave me a new phone number, I’ve had the old one for 15 years. Because when I tried to do it myself on boost to port the number and transfer existing number, it said to contact boost about it which I did. I was then with an agent and they did it all, even though I was reminding them during I want my existing number.
Now when I call boost I need to verify self using old number which I cannot. I’ve messaged them on the app and they say number will be processed 24-48 hours to old one but I’ve lost confidence that they will. I have also contacted Telecommunication Industry Ombudsman and they have contacted the senior person for boost. Will I be able to get my number back, very frustrating.