Frustrated with Emporia Charger
Hi all,
This is mostly me just venting, but if anyone has any insight or advice it would be appreciated.
I've had my Emporia Classic for about a year and a half now. Several weeks ago I came home from work and it was throwing a ground fault error. I contacted the company who did some troubleshooting on their end, but ultimately couldn't get the error to clear. They asked if I could have an electrician come out and check the circuit. I've already checked it with a multimeter and everything appeared fine with the circuit itself, but they wanted an electrician to take a look. After several weeks of trying to find an electrician that would come out and do this and trying to schedule them around vacation and work schedules, they finally came out today and confirmed that the circuit is indeed fine and the issue lies with the charger. I sent this information to Emporia, as well as a request that they cover the cost of the electrician they requested ($275 for five minutes of work), and they are saying that they will not reimburse for this or installation of a new unit.
I know it would be foolish to not have the unit replaced, but it's frustrating that the unit failed after such a short time, and I'm going to incur more cost than what I'm already in for to have it installed. I'm also questioning their reliability going forward and wondering if I'm going to be in this position again in the near future. I'm going to continue chatting with their support staff but I'm wondering if I should cut my losses and pick up a different unit. Does anyone have any other chargers they recommend?
Thanks for letting me vent.