u/bd_Breakdown98

Hi everyone,

I’m having an issue with a RouteNote payment and I’m wondering if anyone has experienced something similar.

RouteNote recently told me that they attempted to make my payment, but it failed. Their response says that I need to make sure my PayPal account is verified and configured to receive USD payments. They also suggested adding USD as a currency in PayPal.

However, I’m pretty sure this is not the issue in my case.

I have another RouteNote account for a different music label, and the payments on that account work perfectly fine. Both RouteNote accounts use the exact same PayPal email address for payments. So my PayPal account is clearly able to receive USD payments, and I have already successfully received RouteNote payments through this same PayPal account.

This makes me wonder:

Could RouteNote have an issue with the same PayPal email address being linked to two different RouteNote accounts?

Or could there be some other restriction on having the same PayPal account/payment email associated with multiple RouteNote accounts?

Has anyone here had multiple RouteNote accounts using the same PayPal address, or experienced a similar failed payment?

I’d really appreciate any insight before I go back to RouteNote support.

Thanks!

Hi everyone,
I’m hoping someone here has experienced something similar or maybe even knows how to get in touch with the RouteNote team.
I’ve had an open support ticket for several days now, but I still haven’t received any response. The bigger issue is that I haven’t received my payouts for several months, even though I’ve exceeded the minimum payout threshold every month.
My PayPal account is correctly linked to my RootNote account, so I don’t think that’s the problem.
Has anyone else had this issue? Is there anything I can do to speed up the process? Do RouteNote staff monitor this subreddit and occasionally respond to posts here?
I’d really appreciate any advice or shared experiences. Thanks!

Routenote Payment Issue

No payout for months despite meeting the payout threshold – anyone else?