Tech support - now’s my chance - suggestions please
I was already planning to visit my parents in AL (dad 85 & failing physically, denial of dementia symptoms; mom 76 & unbothered by cognitive decline and physically well; separate apartments across the hall because they can’t get along) today when dad called and reported that neither of their TVs nor his laptop nor his cell (8th in 9 months) are working and asked me to please bring a new laptop this afternoon.
I think the TVs are probably a cable company issue and fixable. This is the second laptop he’s crashed this year. I still have his previous flip phone that worked just fine. I’ve looked at senior friendly phones and computers and it seems highly unlikely that anything will work long term; I think the issue is dad’s anosognosia and lack of dexterity more than the tech itself. This seems like a great time to place some limits around the number of expensive things he can continue to break and also to curb his impulsive online shopping. (I’m pretty sure he bought some sketchy software that crashed the laptop) Problem is, he doesn’t want to believe he’s the problem and that he’s risking these devices and sometimes their money by his misuse.
I’d love to hear if anyone has had this conversation, successfully limited device access, had landlines installed, etc and how you approached it. And yes, I should have placed limits on some of this sooner, so I appreciate advice on what’s the move now