Spencer's Crappy 'Special' Return Policy! Online➡️In Store😠
Venting...
I always shop in store at Spencer's at the mall. This was the first time I bought something online.
The product did not fit and also appeared to have some quality issues.
I printed out the return slip and brought it to my nearest Spencer's store. Associate then told me that unfortunately they cannot process the return, because the item in question is NOT a Spencer's branded item or item that they sell in store, therefore they DO NOT have a SKU for it to even try and return it. The associate acknowledge that they are aware that it did come from Spencers Online, but again they cannot return these types of products that they don't carry; also acknowledged that this isn't the first time something like this happened 🤷♂️
There is NO such wordage anywhere onsite regarding this 'special' circumstance and it even gave me the option on the return slip to go to any store.
I have now spent ~$20 to ship this damn thing back (that was the lowest and slowest shipping option) because I'm on the west coast and the stupid return office is in Ohio...just perfect! The product also only cost $45, so this is a waste of time and money. If I could somehow use the product then I wouldn't return it, but I can't, and I'm not going to try and sell it to someone when I know it has quality/function issues...doubt anyone would buy it anyway.
So frustrating!!!!! 😤