Help with Slack best practice : two conversations
Imagine a have two conversations going in separate channels, lets say one is a team channel and the other is a support channel. Both channels have their own members, but the conversation is the same topic. The flow ends up typically being
a) problem is flagged on support channel
b) team member A sees problem on support channel and brings it to team channel
c) team discusses the problem on team channel, with A going back to the support channel for clarification and to provide updates
And I end up with two silos of information.
Now, ideally, I add everyone from the team channel to the support channel, and have the conversation only there. However, the support channel can be high traffic, and I know there might be some conversation started in the team channel.
That said, is there a way to take a thread in the team channel and merge it with the thread in the support channel, so have everyone continue the conversation in the support channel?
THANKS,