Agent/ landlord wont reply or return deposit ?? (England)
So my tenancy concluded on the 31st May, around 5 days after that I got an email from the letting agent stating that they’re looking at charging from my deposit for “maintenance, cleaning and repair” (even though I deep cleaned lol) and they requested my bank details to return the deposit. They also stated that they would provide a breakdown of these costs. I emailed them back with my details and said I would appreciate a full breakdown of the costs. What followed was absolute silence. I emailed them back a week later asking for a response / breakdown of costs - nothing. I emailed again 5 days after that - nothing. I called them 3 times (within working hours) no answer. I emailed other departments within the agency - nothing.
I can’t find my tenancy protection scheme number but I do have an email from the day I sent it off saying it was protected. I searched the database for it and nothing came up. It’s now over a month since the end of my tenancy and I’m waiting on a deposit return of £1,600. Just short of going into the office and demanding them face to face, what are my next steps? I can’t get anywhere with the protection agency because I have no clue what the details are for it. This is supposed to be a reputable company in leeds but it’s honestly been horrendous. Please help!