u/bhatti110785

Hi everyone,

I am based in Punjab. On July 2nd, 2026, I purchased a brand new, box packed Samsung Galaxy A07 from a local mobile shop. From Day 1, the device has a severe hardware defect: it completely shuts down within 10 minutes of screen-off/Deep Sleep, and shows a graphical glitch at the bottom of the screen upon restarting.

I updated it to the latest firmware but the hardware crash persists.

When I approached the shopkeeper for a brand new boxed replacement, he flatly refused and told me to handle it through the official Samsung service center myself.

1. Can the retailer legally deflect responsibility to the manufacturer's warranty center under the Punjab Consumer Protection Act 2005?
2. I plan to serve him a formal 15-day legal notice under Section 28 via TCS today. Has anyone filed a case using the Punjab PITB Consumer Court app, and does it usually force shopkeepers to settle?

Any quick advice from lawyers or people who have gone through this would be highly appreciated. Thanks!