u/billyboyuk

Should I accept this retention offer in app?

Currently initial 18m contract at £68pm for M500 plus Mega TV & Sky Sports end in mid September. My new deal was supposed to go to £163 (some chance!) but I've just noticed offer in app for new 24 months contract at £70 (plus annual increases in April). I'm happy with service and package and this seems decent, to avoid having to get Openreach installed etc, but I don't know if this is a good offer, or worth holding on to haggle near, or at, contract end. Can anyone advise?

Thanks.

Update 6/7/26: Thanks for feedback, consensus seems to be to phone the retentions number, which I will do. As my contract ends in Mid-Sept, when would be the best time to phone them? Would I get a better deal the later I leave it, or does that weaken my hand if I don't have a fallback internet connection provider?

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u/billyboyuk — 1 day ago