CSM Job Outlook
How’s the job market looking in everyone’s respective areas? Given the AI environment, there’s two different outlooks I’ve heard:
AI is getting leveraged more and more to pick up pieces and be a resource for smaller accounts + do the admin work on where an account is at.
Customers will always want a human to talk to, build relationships, and overall maintain that relationship.
I lean towards how customers always need someone to talk to (or yell at). But man, looking around and trying to find a different position is rough. To be fair, the current US economy does not help at all.
Just looking for opinions or a discussion.