Background check stuck 3+ weeks on international degree verification — everything else cleared. What worked for you?
New hire in progress here, hoping to hear from people who went through this at LM.
Everything in my background check cleared quickly — employment, U.S. education, drug screen. The only remaining item is verification of my degrees from an overseas university that cannot be contacted remotely (they issue documents in person only — no email, no phone, no third-party service works; this is well known for that country's universities).
What I've done so far:
- Provided official bilingual degree copies (university-issued, with seal)
- Offered transcripts and anything else, same-day
- Called First Advantage several times — they confirmed everything else is verified, held an internal meeting, and referred the case to Lockheed Martin's internal review team weeks ago
- Kept my recruiter and onboarding coordinator informed in writing
Since then, the only answer I get is "international verifications take time." No ETA. Meanwhile I have two U.S. master's degrees (those same overseas transcripts were evaluated by both universities at admission) and a favorably adjudicated federal background investigation covering my education. I also know of others from my same university who hit this exact issue and were cleared through LM's internal review.
My questions for anyone who's been through it:
How long did LM's internal review take for an "institution unreachable" case?
Did following up repeatedly help, or just annoy people? Who is the right person to ask — recruiter, coordinator, or hiring manager?
I don't want to burn goodwill by pestering HR, but the silence with no timeline is the hard part, especially with kids and a school-year move to plan. Any real experiences appreciated.