u/blufftonian

I would never do business with this company again. I canceled service last September and continue to be billed through May 2026. I have called every month after receiving my credit card statement and have been promised repeatedly that my account was canceled. Today, I learned that a second line was somehow tagged to my account without my permission. Ooma didn’t argue the point that they overcharged me for nine months, but they refused to credit me more than two months because that is “their policy“. Ooma basically admitted that they screwed up, but literally gave me the finger on the refund.

I would never do business with this company again. I canceled service last September and continue to be billed through May 2026. I have called every month after receiving my credit card statement and have been promised repeatedly that my account was canceled. Today, I learned that a second line was somehow tagged to my account without my permission. Ooma didn’t argue the point that they overcharged me for nine months, but they refused to credit me more than two months because that is “their policy“. Ooma basically admitted that they screwed up, but literally gave me the finger on the refund.

I would never do business with this company again. I canceled service last September and continue to be billed through May 2026. I have called every month after receiving my credit card statement and have been promised repeatedly that my account was canceled. Today, I learned that a second line was somehow tagged to my account without my permission. Ooma didn’t argue the point that they overcharged me for nine months, but they refused to credit me more than two months because that is “their policy“. Ooma basically admitted that they screwed up, but literally gave me the finger on the refund.