Hubler Toyota dealership - almost killed me
I purchased my 2006 Avalon new from Beck (now Hubler). Spent over $10K servicing the vehicle with them over many years. Reasonably happy; though prices are higher than local shops, I assumed Hubler would be higher quality and stand behind their work.
Recently had a tail light go out, and took it in. Current service manager (Andrew Ford) handled my visit. The mechanic sheared a bolt while removing the rear seat. Instead of replacing it with a like bolt, he improvised a fix by drilling in a non-standard bolt he had on hand, and sent me home.
Later I discovered that the mechanic had punctured the top of the gas tank with his fix. The vapor leak could cause an explosion at any time. Had to have it repaired immediately at cost of $1400 (replaced gas tank, replaced bolt, labor).
I contacted Hubler, assuming they would cover the cost, since it was their mistake (the mechanic had even put the non standard bolt repair in the service notes), and I had been a customer for 20 years.
Even though every person involved in the original mistake was still working at Hubler, they said it was not their problem, since their dealer name was Beck at the time of the mistake. The General Manager admitted the error, as did the service manager.
They even gave me the private email address of the former owners (Beck family) and said contact them. (I actually did - it was a fake email, of course).
Hubler is unethical and unprofessional. They will not stand behind a mistake, even when the mistake is obvious, life threatening, documented in writing by their own staff, and committed by their own people. Instead, they hide behind excuses.
I hope this saves the next person from making the mistake of working with Hubler Toyota.