Final bill issue
Recently got off Carnival Firenze, quick Friday to Monday Ensenada trip. Our (me, my daughter, and her friend) room was on deck 5, the Terrezza deck so we had access to the private jacuzzi’s, etc. We never used our room towels, just got them from the stack on the deck. I used a robe once but left it hanging in the bathroom.
Issue: Never received our final sign & sail invoice so I checked my credit card statement and noticed almost $200 more charged than I was expecting. I went to the carnival site and pulled my final S&S invoice - sure enough, they had charged me over $190 for “robe, towels, and books” Whhaatt?? Searched online for a number to call - called the number I found but there was not an option to speak to someone about a bogus charge. So I used their online form as it directed me to - and was told I may hear back in 10 days via email 😑 Seems like they charged it after the cruise was over, like after cleaning the room maybe? So I don’t think even if I had received a S&S invoice the night before it would have been on there yet.
Anyone have any luck fighting these incorrect charges after the fact? Know of a number where I can speak to a person? Any other helpful info is much appreciated!