Friend's Toronto ticket was cancelled but mine is fine... help?
My friend (Emma) bought 2 tickets for the Toronto concert during presale, which she transferred to me and another friend (Sarah) (Emma already had tickets to another show). 2 weeks ago, Sarah saw her ticket is marked as "under review" and now it's fully greyed out. Called Ticketmaster today and they said the ticket belongs to someone else, but they'll "escalate the issue" (which they did 2 weeks ago as well before ghosting us). My ticket, which was bought with Sarah's, is completely fine.
Problem is, we were gonna travel from pretty far, and I REALLY don't want to go alone. I can't sell my ticket through ticketmaster, and I can't get a refund for it either. I'm wondering if this happened to anyone else/ if anyone has any advice? Tweaking out rn lol bc they weren't exactly cheap
Updated with fake names for clarity!