Visible unable to bill my card
Been a customer for exactly one month and Visible is already a total circus.
Got an alert today saying my auto-pay card failed (even though it worked perfectly fine the last two charges(added home internet mid month)). I get on the phone with support(3rd rep called me after first 2 ghosted me in chat), add a backup card... and that fails too.
Then, the rep straight-up asks for my account password. Red flags everywhere, but I’m just trying to pay my bill. Even with my actual password, he still can't get it to work.
He goes to talk to his manager, comes back, and tells me to just "try again tomorrow" because I have 24 hours before they shut my account off. Their brilliant troubleshooting plan is to wait and see if it miraculously works tomorrow, and if not, "they'll have all day to work on it."
I have been a customer for literally four weeks. This is hands down the most broken, messed-up experience I’ve ever had with a massive company. 🤡 📱 📡 He did give me a whole $5 credit for my trouble though?
Anyone else experenceing this billing issue today?