Not sure when she was “regularly posting about water safety” as the article indicates.
I went to a stylist I’ve seen previously. I stopped going to her/having my hair done for about a year because she’s incredibly expensive, the appointments last extremely long (mostly because she stops her application every 5 minutes to chat with her hands about her mystical candles she uses to speak to her dead family members), and I wanted to preserve my hair health and length.
I had grown out platinum highlights and asked for highlights again but to keep the crown and roots dark and add a root shadow to keep it lower maintenance. In the end she deliberately ignored me and gave me what amounts to essentially a scalp bleach and tone but with foils, even going so far as to pretend she was adding a root shadow at the bowl which she did not do. I believe this was done to force me to become a more regular client again, but in the end that became just a minor frustration because she ending up completely destroying my hair.
She started foiling me at 10 am and at around 4:30 pm my hair was still in foils. She had been checking the foils and reapplying bleach in some areas and wiping bleach off other strands during the processing. Around 4:30-5 pm she said some parts were still yellow so she wanted to add heat. As I said, I feel this is due to her inability to consistently maintain bleach application because she keeps stopping to talk to her other colleagues or me and can’t seem to keep foiling at the same time. She normally takes a very long time but this was extreme even for her. Obviously I was really concerned about adding heat at that point in the service so I asked her about the length of time the bleach had been on my hair but she said it was fine because the bleach amount was “low”. So I stupidly allowed her to put me under the hair dryer.
When she began shampooing I could immediately tell something was wrong. She couldn’t run her fingers through my hair to wash it and she immediately started adding treatments and things to my hair before the toner which she never does. She kept taking the drain plug out of the bowl to show me how there wasn’t any hair in it to try to demonstrate my hair wasn’t overprocessed but I could tell by her demeanor something was very off. She stepped away to grab something and I began feeling my hair and pieces were sliding off in my hand. When she came back I immediately told her I was very concerned about the integrity of my hair but she dismissed my concerns, telling me not to worry everything was fine, this amount of hair loss is normal.
At the chair when she was cutting my hair I could see huge pieces ending up in her hands as she was moving her fingers down the strands to make the cut line before cutting. I told her again that I was very stressed out because I could see pieces of hair falling out, but she insisted it wasn’t happening. I literally grabbed a clump from her hand and showed it to her and said “look” and again she dismissed it. She kept trying to change the subject, making comments about how pretty the tone of my hair which I guess she thought would distract me somehow. I almost lost my mind from all the gaslighting. She couldn’t even properly apply tension to my hair with the brush while blow drying it because my hair was so damaged and tangled. The brush wouldn’t move through my hair without catching. I’m not even sure she should have been blow drying jt.
I ended up having to walk out of the service because I repeatedly insisted something had gone wrong and she would not acknowledge my concerns or take any accountability as I’m holding clumps of hair in my hands and it’s falling out all over the drape.
I need some advice how to repair the hair that I have left because it’s incredibly dry and compromised, most of my hairline is missing or broken off an inch from the root and I’m not sure what to do next. Any advice is greatly appreciated