I Pay a 109% Fee for My Internet Service Every Month
Astound/Wave bumped up their "Internet Infrastructure Fee" again and it now amounts to a 109.25% fee, since I pay $20 for internet ($30 minus $10 for autopay/paperless billing) and the fee is $21.85 monthly. Or in other words, 52% of my internet bill is fees.
I searched and didn't find any sort of state law that caps junk fees on internet service. I also noticed they don't even tell you what the fees are before you buy a subscription, which is insane. How is that legal?
I would rather there not be any of these junk fees on internet subscriptions, but otherwise it seems like there should at least be some guardrails:
- they should be shown to the customer before subscribing
- increases should be communicated in advance, like 90 days or something
- maybe fees should be capped at like... 5% of the base service cost or something
Like what's stopping Astound from just charging me $100 per month for their junk fee?
E: After a bit of reading on the FTC website, I think this actually might be illegal. It was easy to submit a complaint to the FTC so I did that. Here it is for anyone else who's interested: https://consumercomplaints.fcc.gov/hc/en-us