u/broberts200

I had Fios internet and home phone installed this last Monday. Internet is working great. But the technician said it was too late in the day to get the phone number ported over and activated , but it would be done by 12 noon Tuesday. When it wasn’t done by end of day Tuesday, I called support and 2 different reps told me it would be done by Thursday. Which of course it wasn’t. Of course, the phone is showing up on my account and probably being billed for it. Not sure what my next course of action is: don’t feel like waiting another 45 minutes on hold for support just to have them tell me something that’s not true. Any ideas? Thx.