u/c-vax

Image 1 — William Lennon 78PTC in Natural CXL – Brass Wire Construction and Some Thoughts on Ordering Direct
Image 2 — William Lennon 78PTC in Natural CXL – Brass Wire Construction and Some Thoughts on Ordering Direct
Image 3 — William Lennon 78PTC in Natural CXL – Brass Wire Construction and Some Thoughts on Ordering Direct
Image 4 — William Lennon 78PTC in Natural CXL – Brass Wire Construction and Some Thoughts on Ordering Direct
Image 5 — William Lennon 78PTC in Natural CXL – Brass Wire Construction and Some Thoughts on Ordering Direct
Image 6 — William Lennon 78PTC in Natural CXL – Brass Wire Construction and Some Thoughts on Ordering Direct

William Lennon 78PTC in Natural CXL – Brass Wire Construction and Some Thoughts on Ordering Direct

Received this pair of William Lennon 78PTC boots a while back and thought they might be interesting to share here, especially since there is not a huge amount of information out there on their more customized configurations.

Specs:

  • Base Boot: 78PTC
  • Size: UK 9
  • Leather: Natural Chromexcel
  • Construction: Brass wire screwed construction
  • Last: Army semi-sprung last
  • Toe: Polycarbonate structured toe with plain toe cap and 3 rows of stitching
  • Sole: Triple leather sole with stacked leather heel
  • Outsole: Vibram Grizzly forepart and heel
  • Hardware: 5 antique brass eyelets + 2 speed hooks
  • Shank: Wooden shank
  • Counter: Polycarbonate heel counter
  • Tongue: Half bellows tongue

The reason I went with William Lennon originally was because I’ve always liked the older British workboot aesthetic and the whole brass wire screwed construction method. There is just something mechanically satisfying about it compared to modern stitchdown or Goodyear welted construction.

The boots themselves turned out excellent. The Natural Chromexcel has a lot of variation already and should age very nicely. The build feels extremely solid overall, especially the heel structure and sole setup. The Army semi-sprung last also ended up being surprisingly comfortable for me right away despite how substantial the boots are.

A few initial impressions after handling:

The Natural Chromexcel is noticeably thicker and stiffer than some of the Horween CXL I’ve handled from other makers, which honestly suits this type of boot well. Clicking is also quite good overall with a lot of character and variation already visible.

The triple leather sole and Grizzly setup makes them extremely substantial underfoot. They are definitely not lightweight boots, but the Army semi-sprung last gives them a surprisingly natural forward roll while walking.

The finishing is also much cleaner than I expected given William Lennon’s reputation for being more function-oriented than refinement-oriented. They still feel very much like old industrial/work boots rather than modern luxury reinterpretations, which is exactly what I wanted.

Sizing also ended up working out very well for me. I am roughly a Brannock 10E and went with a UK 9. The fit is snug but comfortable with enough room in the forefoot that width has not been an issue at all so far.

Break-in so far has mainly been stiffness from the sole stack rather than pressure points from the upper. The structured toe and rigid heel counter make the boots feel almost armored compared to most modern service boots.

What makes this pair especially interesting to me is that they were originally supposed to be part of a direct comparison.

Around the same time I ordered these directly from William Lennon, I also placed an order with Goral for their Buxton Brass Wire Boot, which uses the same brass wire screwing machinery and manufacturing base.

The idea was essentially to compare:a more traditional/utilitarian William Lennon configuration vsGoral’s more refined interpretation of the same general concept.

Part of the reason I was interested in the Goral version was actually because William Lennon has a reputation for being somewhat more function-focused in their finishing and clicking, whereas Goral seemed to position their version as a slightly more refined execution.

Unfortunately the Goral order ended up being delayed significantly beyond the original estimate and the situation eventually turned into a cancellation and an ongoing refund process, so the comparison never fully happened.

In the end though, I’m very happy that at least one pair of brass-wire boots made it to Sweden.

u/c-vax — 2 days ago

3-Month Delay, Cancelled Order, and Refund Still Not Received After Explicit Promise

Summary:
I am documenting the timeline of a dispute with Goral & Son Ltd regarding a pre-order. After roughly a 3-month delay beyond the original estimate, the order was cancelled on May 6, 2026. On May 14, the company admitted the refund had failed and promised a manual payment by May 15. As of May 20, 2026, I still have not received the refund despite multiple missed deadlines and repeated follow-ups.

Timeline of Events:

  • 24 Sep 2025 – Pre-order placed for a pair of Buxton Brass Wire Boots via PayPal/Klarna.
  • 10 Feb 2026 – First inquiry sent regarding missed delivery estimate.
  • 11 Feb 2026 – Goral confirms the boots are in QC.
  • 24 Feb 2026 – Goral admits the boots were returned to the supplier (William Lennon) due to a “missing lining” issue.
  • 25 Feb 2026 – I request cancellation due to the uncertainty and lack of timeline.
  • 26 Feb 2026 – Goral states cancellation is unusual at this stage but says they will “liaise with the team.” A new estimate of “late March” is provided.
  • 17 Apr 2026 – Goral attributes the delay to a machine breakdown at William Lennon and promises delivery within “the next working week.”
  • 30 Apr 2026 – No delivery received. I follow up again.
  • 04 May 2026 – Goral offers a small discount, a refund, or the option to continue waiting. Given the repeated delays and uncertainty, I choose the refund.
  • 06 May 2026 – Goral confirms cancellation and states: “I have cancelled the order... you should receive a refund to your card on file.”
  • 13 May 2026 – I follow up after still not receiving the refund.
  • 14 May 2026 – Goral admits: “The cancellation was processed on May 6th... however this was declined.”

Promise made:
“I have forwarded this onto my boss who will manually process the refund... This will be completed before tomorrow end of day.”

  • 19 May 2026 – After the promised deadline passes without payment, I send a final notice requesting confirmation and proof of refund.
    • 06:52 AM – Automated response received.
    • 04:45 PM – Goral replies stating they were “busy on Friday,” had been unable to liaise with their boss, and that the matter had now been passed to the commercial director. They also state that “funds can take time to be visible.”
  • 20 May 2026 – I request the transaction ID and set a final deadline for receiving proof of payment.
    • 09:23 AM – Goral replies: “Please bear with me whilst I request the transaction ID for you.”

Current Status (20 May 2026):

  • Refund: Not received.
  • Transaction ID: Not provided.
  • PayPal: Dispute rejected due to the 180-day limitation, despite the refund issue itself occurring in May 2026.
  • Klarna: Chargeback filed under “Credit Not Processed,” citing Goral’s May 14 admission and refund promise.
  • Next Step: If the matter is not resolved promptly, I intend to pursue recovery through the UK County Court system (Money Claim Online).

Additional Context:

Around the same period, I placed a separate order directly with William Lennon, the same supplier repeatedly cited during the delays. That order was completed and delivered without issue.

For context, these are the William Lennon boots that arrived without issue during the same period:

Custom boot from William Lennon in Horween Natural Chromexcel

This suggests the production capability existed and that the problems in my case were likely internal to Goral’s order handling, communication, or refund process.

Observations:

  • All updates regarding delays and refunds had to be initiated by me.
  • No proactive communication was provided regarding missed estimates or refund issues.
  • I retained the full email chain, including the admission that the refund failed and the written promise to manually process it.

Advice for Consumers:

  1. Keep all communication in writing.
  2. Do not assume a cancellation automatically means a refund has actually been processed.
  3. If a refund is promised, ask for confirmation and transaction details immediately.
  4. Escalate quickly if agreed deadlines are repeatedly missed.

I will update this post if the refund is received or if formal legal action becomes necessary.

TL;DR: After roughly a 3-month delay beyond the original estimate, I cancelled my Goral order and was promised a refund. Goral later admitted the refund failed and promised manual payment by May 15. As of May 20, I still have not received the money or any transaction ID confirming payment.

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u/c-vax — 3 days ago