u/cag0811

When there are not enough, shoppers, I realize many orders end up in the open metro and for a long time. I realize that some people get impatient and blame it on the Shopper who then claims their orders from the open metro later after Shipt headquarters had to text them that their orders were going to be delivered in the next delivery window in the next, etc. I asked the opinions of some of my clients from another job and some mentioned they’d give a rating less than 5 stars if they thought the order was delivered too slowly. So this speculation could make sense. Especially when we do all the things correctly. Some of us are so used to getting braided five stars by everybody a random three star rating could throw us off at times. It is another thing for us shoppers to pay attention to. I know for me it makes me think twice of how taking order from the open metro that have been sitting a while after the customer has been getting taxed after tax about their delivery window going to the next one.

Why in the world would anybody rate a shopper with three stars and no growth opportunities, even when everything was done right? Is the customer just having their own personal tantrum over nothing? Sorry, but I can’t think of any other reasons. Really very frustrating. Just submitted a forgiveness letter. Also when we call customers (texts/signal bad in the store but somehow able to make a call) why would it go straight to voicemail? Or so they receive the call and get annoyed?