u/caineshiokaze

Booking website wouldn't go past the Contact details page when I tried to change my flight. No error message, no prompts to change anything, and any attempts to change the email or phone number before pressing continue would be met with a magical respawn of the previously used details.

I've now been taken for another (albeit longer) loop by the WhatsApp CS team. Apparently, "Yes, I'd like to proceed with payment" isn't explicit enough to authorise a CS rep to generate me a payment link.