I just tried checking in, and it seems it's not possible to do it any way without having to pay for a seat. Now I cancelled my check in, but it still seems to have reserved seat 29D for me for 18 euros. Why would anybody pay anything to sit at seat 29D?
I flew Detroit-Amsterdam-Dubrovnik a couple days ago— my first flight was operated by Delta and the second was operated by KLM. My bag got to Amsterdam no problem, but once I arrived from my connecting flight in Dubrovnik, my suitcase was nowhere to be found. I have an AirTag inside of it, but it hadn’t updated since before I left the Amsterdam airport so it wasn’t any help. I went to the Dubrovnik airport lost and found desk and they also weren’t any help, so I then called KLM’s Croatia-based customer service line and they told me they had no idea where my baggage was.
After a couple hours, I called back and they told me my luggage was left in Amsterdam. I told them I would be staying in Split (about 3 hours from Dubrovnik) and they said they would have it delivered to my accommodation once it reached Dubrovnik. My baggage reached Dubrovnik over 24 hours ago, and I was told I would be contacted with delivery information soon after— spoiler, I was never contacted and my AirTag shows that my bag has been sitting at the Dubrovnik airport for over 24 hours. When I called KLM customer service earlier, they told me there was nothing they could do to expedite this process even though I was assured my baggage would be delivered “ASAP”.
Just feeling defeated and frustrated because there’s literally nothing I can do— I can’t get back to Dubrovnik without taking at least 6-7 hours out of my trip and wan Uber that would cost me hundreds of dollars, or believe me, I would be picking it up myself. KLM has been absolutely useless and the Dubrovnik airport customer service and lost and found lines aren’t even returning my voicemails. I’ve already done a lot of shopping because they aren’t even able to give me a timeframe of when my bag will be given back to me.
Interesting one this week for me, booked ages ago to fly short haul on Wednesday night. On Saturday got a text (assumed spam - thanks Odido…) but also an email, offering €300 flight credit per person to change to any other available flight!
As we are flying to see family, suited us to go the night before!
Never been offered this before, also never heard it so far in advance!
I booked a flight from Lima to Valencia and then, per recommendations, called their call center to add a bike bag with dimensions and weight well within KLM requirements. They asked that I call back in 48 hours to confirm. I should add here that hold times are at least 30 minutes, with no call back service (in 2026!), so it's pretty annoying.
I called back 2 days later and they told me that the request was denied due to space constraints on the AMS - VLC leg and recommended a change of airline (to their partner Transavia) so it would work. This increased the cost by €150, so I asked that they waive the bike fee, which they agreed.
I called back again 2 days later and was told that the original agent had changed my flight but had not added the bike to the second leg. That agent told me to contact Transvia, the operator of the flight, which I did, and they told me to speak to KLM. I called KLM again and they confirmed the bike was added, which was reflected on my itinerary.
Fast forward to today, when I show up at the airport and am told the bike is not on the second leg and I couldn't bring it. I asked if they'd cover my hotel for the 48 hour window and they said no. Right before my flight was about to close, a supervisor came up and they said I could fly with the bike for $150. I had no choice so I paid it.
I spent at least 4 hours on the phone over this. I confirmed with the call center that the calls are recorded, and I want to request a refund based on their employee's commitment to waive the fee. Any thoughts on how to do that?
I was on a BER-AMS Cityhopper the other day and noticed this blue LED on the side panel of one of the aisle seats, row 31 iirc. It was mostly out, sometimes briefly solid (say, up to a minute or so at a time), and sometimes blinking in an intermittent way (no pattern that I could puzzle out). I did see another seat about 6 rows further up that also intermittently blinked, but not at the same time. Definitely not a call light. Does anyone know what they are for? The only thing I could guess of was that it is part of the emergency exit lighting, but then I would think it wouldn’t be active during normal flight, or if it was a wonky one then it probably wouldn’t be two of them being wonky. Tried googling and just got a million seatmaps (and learned the fun trivia that apparently the Embraer cityhoppers don’t get names like the bigger planes, which seems a bit like the fun police have expanded their jurisdiction unfairly). TIA.
Hello,
I am flying the AMS-BOG-CTG route on a single itinerary (KL749).
During the layover in Bogotá, I expect to deboard while waiting for the flight to continue to Cartagena. Will I have access to the duty-free shops to make purchases during this time?
Thank you!
My gf and I were flying VAL-AMS-SAN and the flight was cancelled. When I tried to explore my options on the website there was only options 2 days later for me, but my gf had a plethora of options. I called once and one agent said I was SOL bc I booked with points and she booked with cash, and that all the points flights alternatives are filled up, but there is availability for cash. I called another agent and they told me 48 hours before I could rebook onto cash flights, now I called again (48 hours before) and they once again told me there's nothing they can do. Does anyone know what I can do? Any ideas?
We are planning a trip Amsterdam - London. Probably with KLM Cityhopper.
Unfortunately i am using a walker/ rollator.
Is it necessary to buy a travel cover for this trip?
I want to fly KLM but I need the miles to increase my level at SAS, and some booking classes give little to no points at all, so knowing what booking class I will have is very important, but the booking flow doesn't mention it at all!
No mention of booking class here:
Neither when you select and inspect the conditions:
Flew from berlin to Napoli 2 weeks ago and filed a lost bag report. the airtag in my bag updated a day after it was lost and showed it was in gothenburg at the airport. i have communicated this to KLM multiple times but after 2 weeks they have done nothing. basically told me “we get to it when we get to it”.
what else do i do? time is running out.
do i contact the airport the bag is at and have them ship it(at what i assume will be great expense)?
do i wait until the 21 days are up?
this is a very frustrating experience since i have basically told them where it is. Thats like 90% of the issue.
I haven’t had a good experience with KLM in quite some time now. Their customer service is not good. When I reach out to them via chat I don’t get a response for a minimum of 24 hours. Calling is also a horrible experience where nobody seems willing to help. Even with recent flight cancellations, staff were unwilling to even try to help us get rebooked and luckily were able to do it through Air France because they are partners.
Anyways…today, we were completely boarded and then they started reseating people due to weight distribution. I get it but they were asking like 10 different people. I don’t understand why this couldn’t be done ahead of time so we could have an on time departure.
Dear KLM,
I am writing this because I am genuinely concerned... I recently had the worst flight experience in 35 years of air travel on KLM and can't understand how it went so poorly.
We have just travelled ZRH - AMS - BKK with KLM, simple enough I believe.
Firstly, we tried to upgrade in the days before the flight from Economy to premium economy, but even though the option (with a quoted price) is available on the website, when we went to pay, the website suddenly failed. After calling KLM, they expained that this may be because we can only update when we check-in. Fair enough, but then don't have the option available before check-in..
So, it comes time to check in and of course, by the time we check-in online, no upgrades are available (Our fault for not being fast enough), but we can get extra legroom on the AMS - BKK leg if we (wife and I) are willing not to sit together, not ideal but at least got some more space (I'm 1.8m for a few more cm is creatly appreciated). Great, all set to fly!
We get to check in and ask the person at the baggage drop if it is at all possible to get my wife and 1 seats next to each other on the AMS - ZRH leg. He says he will make plan and actually does, AMAZING, we go to board and are super happy.
Our departure from ZRH is unfortunately delayed by 30min, which is normally not a problem but we only have a 1h20min layover in AMS. Check-in agent is confident that we will be able to make it though so we are relaxed-ish.
Arrive in AMS, run through the airport and we make the flight! Great! As we board, we realise that we are no longer in the extra legroom seats that we paid for.. we inform the purser and they try to make a plan but they say that all the seats are now gone and its not going to happen. Not much to do about it.. but we paid for the extra legroom seats and now don't have them. Purser says we need to register a complaint online and it will be dealt with, she can't do anything automatically. This was back in May and we registered the complaint online and I am STILL waiting for a response from the system. We have registered a complaint and it automatically got closed by the agent without addressing the issues. We then complained through the Chat and were told that we cannot complain there, because we needed to submit another complaint form to complain about the complaint form not working (not really logical). We were asked is we wanted customer service to contact us, to which we said yes, and I am still waiting for them to reach out 1 month later. Honestly, just pathetic for one of Europe's (former) premier carriers.
Sadly, that was not the final issue.. Although we made our connection in AMS, our luggage didn't. Honestly, not a surprise because we needed to run between gates and only just made it! The problem, though, is that I was going to a business meeting in Korea (from BKK) about 10 hours after landing in Bangkok with very different luggage allowances on that flight. We negotiated with the KLM lost luggage agents (outsourced company) that the bags would be sent to our accommodation in BKK, repacked by my wife, and returned to the airport, before being sent to Korea with all my work clothes. Complicated, but they agreed, so all OK. The bags arrived the next day, were repacked, and returned to the airport by the KLM lost luggage agents; however somehow, they never arrived in Korea. On the day of my departure from Korea, we managed to get through to someone at the KLM lost luggage agent and the bag had been waiting in BKK airport since being returned to the airport..
When we landed in Bangkok on a Sunday morning, we tried to speak to a KLM rep at the airport.. There was no one at arrivals. Then we thought, if planes are arriving, maybe planes are departing with KLM agents. There is a "help" desk, but of course, they can't do anything; you need to call the offices. We call the offices, and guess what, the offices are only open Mon - Fri, during office hours.
If something goes wrong, you are on you own and you better be self-sufficient enough to survive. We know BKK well so we survived.. I have never been treated so badly by an airline in all my years of travel. It's just really sad to see how far KLM has fallen.. or maybe airlines just don't see themselves as part of the service sector anymore.
When we returned to Zurich, a few weeks later, we chose to fly through the Middle East war zone, rather than risk travelling with KLM again, and yes, nearly 2 months on and we are still waiting for our reimbursement..
Again KLM has found a way to make flying shittier: suddenly strollers are not allowed in the plane and you're supposed to walk with your baby all the way to the luggage pick up when you arrive.
Really KLM, you are doing everything you can to make people regret getting on a plane. I'll take Emirates next time.
Hi everyone, I am looking for advice on a recent flight disruption with KLM.
My original flight was cancelled due to "technical issues with the aircraft," and they rebooked me onto a flight the following day.
For the original flight, I paid extra for Economy Comfort seats. However, the new flight they put me on didn't have Economy Comfort seats, so I was downgraded to a standard economy seat.
I submitted a refund request for the extra seat fees I paid, but KLM rejected it.
Am I entitled to a refund for the seat fee since they couldn't provide the seat I paid for?
Because the cancellation was due to technical issues and delayed me by a day, am I eligible for standard EU261 cancellation compensation?
I appreciate any insight or tips to appeal this.
Thanks in advance for yuour help!
S
I'm bringing a cat on my KLM flight, and the dimensions they list are different every time.
For "hand baggage" under the seat the max dimensions are 40x30x15 cm.
For my cat carrier under the seat the max dimensions are 46x28x24 cm.
So what's the actual max size that I can fit? My carrier is JUST BARELY small enough to fit into the cat carrier max size, it's 43.18x27.94x24.1cm.
Edit: I called KLM and they said the cat carrier max size is 55x35x25 cm; then he corrected himself and told me the original cat carrier max size?
What's with this size discrepancy, and what's the true max size?
My KLM flight was cancelled about a month ago and I'm about to submit an EU261 compensation request (voucher, not cash).
If anyone's been through this recently... how long did it take from submitting the request to actually receiving the voucher email?
They messed up my booking for my family, including my toddler. I've spent the last 4 days trying to get it fixed. Calls go unanswered, and every basic request seems to come with another charge. This has been an incredibly frustrating experience.
New fear unlocked: people raw dogging their toe sausages in the leaflet compartment of an aircraft
