r/KLM

Hi everyone,

I have an upcoming flight from YYZ to CDG to DLA, on November 21st. I was going through my booking and saw i could upgrade my cabin from Eco to PE for Just 273CAD. I told myself i was going to do this on a later date, but when i checked afterwards, the price had increased to 966CAD to upgrade, just in the span of 2days. But the PE seats still look empty on the seat maps. Has anyone experienced this before? Are there any possibilities for the price to go down again? or i will have to wait until check-in opens?

Thanks.

I had a sports accidents and had to get knee surgery, making me unable to fly. According to the KLM site, you can get a voucher for the flight if there is a medical reason you can't fly.

When this happened, we called customer care repeatedly about this, and they repeatedly told us to fill in the refund form, also for this situation/medical case. So we did.

I will skip the 6 months of calling KLM every week to get this situation resolved - the conclusion is, that because we filled in the refund form and as a result got the tax paid back, they cannot give us a voucher for the remaining 2k. Apparently, it should have been handled by customer care differently. The fact that we just did as we were told by customer care and it is their fault does not matter; customer care says they can do nothing.

It seems we cannot do anything about the situation anymore, and we just lost that money on top of the burden of a heavy knee surgery and recovery. If anyone has suggestions, let me know. Otherwise, perhaps this post can be a warning for another person in an unfortunate situation.

Planning a trip from Dubai to Curaçao in Nov/Dec, roughly a month away. Travelling with my wife and our 1 year old (she will be 1 year and 3 months at time of travel), and I'm going back and forth on cabin class so would love some perspective from people who've actually done long-haul with a baby.

The routing is Dubai–Amsterdam–Curaçao on KLM. That's about a 7 hour leg, a layover in Amsterdam, then a ~10 hour leg to Curaçao. Long day either way you cut it.

The options I'm weighing:

Business, lie-flat, with her as a lap infant — ~£11,700
Premium economy, three seats so she gets her own — ~£6,728

So it's roughly a £5k gap. My wife's main worry is having enough of a break for our daughter between flights and just surviving the day without everyone melting down. My thinking was that business/lie-flat makes the whole day easier — we can actually take shifts resting, she can nap on us properly, more room for a wriggly one year old, and lounge access turns the Amsterdam layover into an actual break rather than three hours at a gate.

But I keep second-guessing whether lie-flat genuinely helps with the baby, or whether it mostly just helps the adults. A few things I can't decide on:

At 12 months as a lap infant in business, does she actually sleep better, or is holding a heavy-ish baby on the 10 hour leg still miserable regardless of cabin?
Is her having her own seat in premium economy actually the bigger win for everyone's sanity than us having lie-flat?
For those who've flown business with a lap infant — can you even use the bed much when you're on baby duty, or does it end up wasted?

Basically trying to work out if the £5k premium buys real, tangible "this made the trip with a baby genuinely easier" value, or if it's mostly a comfort splurge for us and premium economy with her own seat is the smarter call.

If you've flown long-haul with a 1 year old, what actually made the difference? Appreciate any real-world experience.

For reasons that would go way beyond this post, my wife has to fly to Athens in November and she is coming back via Amsterdam. We have never flown on KLM business so does anyone have any insider tips I can pass on to her that would make the journey better. Her layover is about 3.5 hours and she is a super nice person but will be a little teary eyed. Any suggestions super appreciated. Thank you very much.

Last week my family and I flew to Bilbao. At least 10-15 people’s bags didn’t make it on the flight. Including my bag with all my kids’ clothes and our toiletries in it.

Since the bags weren’t due to arrive for at least another day I bought some clothes and toiletries for my kids (since they had none). The total was about €95.

I submitted a claim with KLM for compensation for the items we had to buy and just received this response. What does it mean? What’s the extraordinary circumstance in this case?


Your case reference: C-XXXXXXX

Dear  cheesecurdsNL,

I am sorry that your journey on August 8, 2026  which included the following flights:

KL 1525 from (AMS) AMSTERDAM to (BIO) BILBAO

was disrupted because of  A situation like this is regarded as an extraordinary circumstance.Therefore, the compensation set by the EC Regulation 261/2004 does not apply.

—-

Is there anything I can do to appeal? Thanks!

Probably a stupid question but here goes. I’m flying on KLM next year for the first time. Usually fly on Delta so my carry on is 22x14x9. How strict is KLM on baggage size? Should I get a bag that conforms to the stated KLM size or will what I have work?

I would suggest KLM to be more selective since some food, like fried stuff or pasta won't taste good after heating it up again.

So I don't know why they stick with pasta while rice is a better option to heat it up since it won't dry out the same way as pasta does.

Hello.

I have traveled with KLM a couple of times already, and this is the first time, where I have been able to do the check in, get the seats for the two flights I have to take tomorrow, and no boarding pass.

The flights are all inside the Schengen area, so I guess there shouldn't be any issues... Any light on this issue?

By having skyteam elite plus with another skyteam airline, can i still get extra checked bag for free on KLM, even by selecting the basic fare?

I am flying with KLM and I only booked a personal item and i have a backpack that is 44x32x14 it is my first time flying with KLM and I don’t know how strict they are with the dimensions of the bag so my question really is how strict are they with the baggage rules and should i just buy a new bag or ‘risk’ it with this one?

Hey everyone, I wonder if priority boarding with Silver Flying Blue status is only from Amsterdam?

I was asked to wait for group 3... while trying to board with the priority lane in Vienna, just now.

Thanks in advance.

So I have a lot of heavy chargers and power banks with me and I exceed the weight of 12kg for boarding but if I tuck them in my pockets I can lighten my load by a whooping 5kg. I was even thinking on stuffing a shoe in my hoodie. can I get stopped from boarding if I do it before I arrive at the gate? Afterwards I will just put it all in my backpack since there is plenty of room left all things considered

Basically tittle. My and my partner are planning to travel to NYC early December. I check different options and I quite like KLM for round trip. We’ll be traveling from Prague to Amsterdam and them from there to JFK. On the way to USA it shows 1h20min layover time and for way back home only 55 min. I did read few posts talking about this on this subreddit and two of those posts had positive comments saying its no problem and one other post had lot of comments regarding bags not making it in time on 50 min layover.

These posts are about 2 years old so I’d like to ask basically same thing but its 2026.

Should we be fine with these times? How its with bags? They transfer them directly from plane to plane if I understand it correctly? I’ve never did intercontinetal flight so I have no idea, only flights around Europe so all 1-3 hours flights with not connections.

All help and experience will be highly appreciated

Hi, we have booked a flight with KLM but the first half is with transavia. We can't book additional bags online, both the KLM and transavia customer service WhatsApp agents have said we have to do it at the airport in 3 days time. Has anyone had any experience of this?

I don't want to get ripped off for airport booking fees. Bit disappointed with KLM as they say speak to transavia and transavia say speak to KLM but none will say how much

Hi all, nice & quick one

I'm 6ft 7in tall, not too large in terms of width, but quite low income (a friend of mine paid for my flight)

It's only about a 1hr 10m flight time there & back, but I was wondering what my changes are of surviving without needing to pay for extra legroom - or will it become a necessity for me to even be allowed to fly?

It's my first time on a flight in my life and I'm quite anxious, so any advice would be very appreciated - thank you!

Edit: There are so many brilliant replies that all make a lot of sense, and have calmed my nerves around the situation - thank you!

Follow-up to an earlier post.

I booked a one way flight for me and the GF from SAN to AMS to DBV with a tight one hour layover. Importantly, I did this before EES was fully implemented.

The ticket is FLEX and I used 2 vouchers (service-related) worth roughly $550 total, which I think expire in October 2026. I later spent maybe $220 USD to do a minor upgrade to Economy Comfort.

I've been keeping an eye on things, and EES seems like a real mess at Schiphol Airport. I've also noticed a couple of cancellations within the last month or so, and several flights, including yesterday, that may have showed an “on time" arrival, but were nearly 15 minutes late, which would have made it difficult to make the connection, imo. If we miss the connection, we'd be in DBV at midnight, if we're lucky, rather than noon.

Based on these operational concerns and personal risk management, I've decided that this connection is simply too risky and have booked a much longer flight on a competitor, albeit with more doable layovers of 2 to 2.5 hours.

I believe I can cancel a FLEX ticket at any time and get back what I paid for it. In terms of the Economy Comfort fee and the vouchers, not sure what they can or will or won't do.

To be clear, I am not making any demands, claiming EU261 or anything like that. But if they could do something as a courtesy, specifically refunding the Economy Comfort fee, and especially reissuing those vouchers with a later expiration date, that would be amazing.

Our next planned trip is to Singapore in November 2027, so it could be tough to use those vouchers before they expire in October 2026.

Again, I'm not making the change due to finding a "better deal", but rather, due to operational considerations and personal risk management.

Thoughts?