r/KLM

It's cheaper for me to take the train from Amsterdam to Brussels, then board a KLM flight to Bergen that flies back to Amsterdam, before continuing to Bergen. Shouldn't this be illegal? Is there any way to exploit such pricing?

I checked in for my flight from Scotland to Amsterdam the minute after checkin opened so I had my seat and boarding pass for more than a day already.

This morning I woke up to an email stating that I have received a voucher and an automatic rebooking with the reasoning of “involuntary denial of boarding.” I go to the airport and lo and behold KLM decided to send a smaller plane than the one originally promised.

I just need help understanding how this is allowed.

Edit: I did not know that it was because of defective planes and only found out about the defective planes 5 hours after the cancellation occurred.

I flew from Scotland to Spain with a connection at Amsterdam in early September. KLM lost my bag. It was a work trip and when I landed at 11pm local time my suitcase did not arrive. The woman at the baggage desk seemed annoyed with me for being obviously upset that my bag had been lost and was completely unhelpful. She also raised the PIR incorrectly, recording the wrong route. I had to take time out every day I was there to purchase replacement clothing and supplies while waiting for the suitcase to be delivered, which they advised would take maybe 2 days.

It’s been a month now, with no bag. I’ve tried every channel available to get my bag back. I spoke to the airport staff in Scotland when I arrived back home. I’ve spent hours on hold to get through to agents where the phone line cut out. I’ve sent emails that bounced or went unanswered, I’ve completed online forms, used the Live Chat and WhatsApp channels, and even emailed the exec office per the recommendations of Reddit users.

They’ve finally updated my delivery address, but the route is still wrong. I’ve submitted an expense claim for the ~440€ I had to spend on replacement clothing, feminine hygiene products and a replacement suitcase for the 5 days I was away, and they’ve processed my claim as completed and initiated a transfer for £97, despite every single purchase being itemised with receipts. They still haven’t found the bag or given me a substantive update.

The bag contained new clothing I’d bought for the climate and work events, an expensive skincare and makeup collection, hair straighteners and an electric toothbrush. I didn’t over pack. Things like my makeup collection will be difficult and expensive to replace. Some of my daily clothing is specialist and can’t be purchased at normal high street shops.

It is near impossible to get through to a human being, and the customer service has been utterly dire. This was an entirely avoidable situation - had the first person I spoke to actually done their job correctly. There is zero consideration for the customer. It almost feels like they lose bags on purpose so they can auction them off after 90 days to pay for what must be exorbitant costs for the claims logged for lost luggage.

I do not know what else to do. I am at my wits’ end and posting this mostly so I don’t go insane. I’ll never fly KLM again.

I land at Amsterdam and have 45 minutes to get my connecting flight to Paris. I have to go through non-Shengen passengers passport control. I have been told this is tight but doable provided I land in time, disembarking is quick and there are minimal queues at passport control. I feel like I'll be lucky to make it. Any thoughts anyone?

Hello! I’m leaving for a trip here in a little over 2 week and will be on klm airline for one of my flights, from the info I’ve seen online the agents are strict on personal bag size. I planned on bringing my Nike utility elite bag but it’s a little to tall , I don’t plan on maxing the bag out so would I still be ok to use it cause it can fold ? Also this is my very first flight ever and I’m going international to the uk so I’m sorry if I sounds stupid I just want to have everything prepared and ready before I go! Thank you!

I’ve booked Delta-KLM itineraries in the past as a Platinum in MC and been able to upgrade my seat to C+ as normal on the Delta legs and also then select the equivalent seats on the KLM legs through the KLM app.

I’m wondering though if I will be able to do the same thing if booking a similar itinerary through KLM, entering my Skymiles number. Not a theoretical question as I’m seeing an itinerary for almost $1000 less right now if booked on KLM’s site rather than on Delta’s.

Dag,

Ik had een vlucht met orginele tijd 9:35 vertrek van schiphol. Deze vlucht is zojuist geannuleerd vanwege "technische oorzaak" en ik ben herboekt naar een vlucht van 07:10.

Het probeem is dat ik dan midden in de nacht met het OV of met de taxi naar het vliegveld moet met een baby wat ik weiger. Vlucht later kan helaas ook niet vanwege een overstap. Ik wil daarom een hotelovernachting boeken en deze na terugkomst claimen bij KLM.

Het klantcontactcentrum vertelt mij: Je kan het doen, waarschijnlijk wordt je claim goedgekeurd, maar misschien niet het volledige bedrag... en ik kan je geen garantie geven. geen informatie over maximale prijs. Na veel vragen wordt het niet helderder dan dit. In ieder geval ook geen garantie dat het wordt vergoedt.

Ik zie online veel over hotelovernachting bij herboeking naar een andere dag maar ben deze specifieke vraag niet tegengekomen.

Iemand ervaringen met hotelovernachting voor een herboeking naar een zeer vroege vlucht?

Hello,

I had a flight from Schiphol with an original departure time of 09:35. This flight was just cancelled due to a "technical reason," and I have been rebooked onto a 07:10 flight.

The problem is that this means I would have to travel to the airport in the middle of the night by public transport or taxi with a baby, which I refuse to do. Unfortunately, a later flight is not an option either due to a connection. Therefore, I want to book a hotel overnight stay and claim it back from KLM after my return.

Customer service tells me: You can do it, your claim will probably be approved, but maybe not the full amount... and I cannot give you any guarantees, no information about the maximum price. After asking a lot of questions, it doesn't get any clearer than this. In any case, there is also no guarantee that it will be reimbursed.

I see a lot online about hotel accommodations for rebookings to another day, but I haven't come across this specific question.

Does anyone have experience with a hotel overnight stay for a rebooking to a very early flight?

Heyy,

On January 4 I’m flying via SGN and MUC back to AMS. However on the SGN to MUC flight VN downgraded me from premium economy to economy. I booked the whole itinerary through VN (AMS HAN SIN, SIN SGN MUC AMS).

I’m unable to reach VN’s customer service because they claim that the lines are full, and cannot accommodate calls, then just hang up on me. KLM also cannot fix the issue, since I haven’t booked through them.

There is no VN customer service in the Netherlands, so I just need to try them again idk. Very annoying experience so far 🙂

Hello, just looking for some clarity on what signs I should be following once we land in Amsterdam.

We have 3 hours until our next flight but I'm a little bit confused as to where we need to go to pass through Passport Control.

If we follow the signage for connecting flights will this naturally take us to Passport Control? Or should we be following the exit signs? I've never had a flight connection before so just trying to understand the steps we'll need to follow.

We are travelling with hand luggage only and it was booked as one transaction with both flights being operated by KLM.

TIA

This has been a complete shit show, and I’m hoping someone from KLM, Copa, or someone who has dealt with this before can help.
I was flying Medellín → Panama → Amsterdam → Belgium, all on one booking.
My Copa flight from Medellín to Panama was delayed, which caused me to miss my KLM connection in Panama.
KLM initially rebooked me all the way to October 3, meaning I would have been stuck in Panama for several days because of the missed connection.
I contacted KLM again because I obviously wanted to get home sooner. Through KLM web chat, I was told I could be rebooked onto a flight home on October 1. Great — I thought it was finally sorted.
Then I just received this email from KLM:
“We unfortunately have to inform you that the rebooking was not possible. Please contact Copa Airlines directly for assistance.”
So I’m now back to square one, with KLM telling me to contact Copa, despite the fact that the missed connection happened because my Copa flight was delayed and the whole itinerary was on one booking.
I’m not trying to blame anyone for a flight delay — I understand those things happen. What I don’t understand is being bounced between Copa and KLM, initially being given a rebooking three days later, then being told I could get home October 1, and now being told that rebooking isn’t possible after all.
Is there any way to get someone at KLM to properly review this booking and find an actual solution?
I’m currently in Panama and just want to get home. I’m also trying to understand what I’m entitled to in terms of accommodation, meals and/or compensation afterwards.
I have screenshots of the original itinerary, the rebooking to October 3, the web chat, and the latest KLM email if anyone needs more information.

Flying JFK to AMS on saturday on the 4:30PM flight, I booked an economy light fair using points, does anyone have experience on if premium economy upgrade do appear on this flight at check in?

Also is checkin 30 hours or 24 hours prior to departure, the app says 30 but typically its 24.