Feeling Wary
Our businesses use QBO Plus, and our former Finance Director was listed as the Primary User. When I called in to ask them to change that, they insisted it wasn’t possible. We’d instead have to create a new company with QBO Advanced with the correct Primary, upgrade the current subscription to Advanced, and migrate the data over.
Cut to the call with Customer Service to set up the new company; they’re going to list ME as the primary contact for now so I can set up the company, and then they’re going to change it to our Director afterwards.
Did you catch that? THEY’RE GOING TO CHANGE THE PRIMARY USER. THE THING I NEEDED THEM TO DO INITIALLY! I asked why it’s possible to change it in this new company, but not the old one, and they claimed it’s bc to REMOVE a user is much harder than making an entirely new company.
I declare bullshit. I hate intuit so much.