r/quickbooksonline

Give it 1-3 years.

8/19/2026 8a My QBO is running extremely slow. When I hover over the Chrome browser tab, it says that 1.5 GB is being used.

Is anyone else experiencing this or do you have any thoughts on how to fix it ?

Thanks

I’ve been using QuickBooks for a few years now and just want to see if I’m crazy in thinking this.

Recently the bank reconciliation screen looks different. The selected lines don’t appear as dark and contrasted compared to the unselected lines as they used to. I feel old asf having to squint and get close to the screen to tell what has or hasn’t been checked. I’m not imagining this right?? The bank rec screen used to have darker lines for checked items?

Does anyone know if there’s a setting that can change the contrast? Maybe I just need to replace my contacts lol but it feels like there’s the world’s most minimal difference between checked/unchecked lines when reconciling. I don’t have a ton of instances where I’m needing to go like by line to reconcile, but it happens, and it’s soooo much harder to see how.

Hopefully I’m not the only person who had noticed this! And hopefully it’s not just my eyesight getting worse haha

It has refused to load multiple times today for me, I can’t pull up any reports without QBO taking 5-10 minutes to load it in. Everything was fine with it yesterday.

Is anyone else having these issues?

I've been told that we will not be renewing with NetSuite when our current agreement expires. This is primarily due to the increasing cost of NetSuite, but also because of the declining industry that we operate in.

We have some in-house experience with QBO, so this is looking like the most likely path for the accounting portion of the business.

If you've migrated from NetSuite to QBO, did you work with a a 3rd party solution provider or migrate the financials yourself?

I'm new to using QuickBooks for invoicing. As a photographer, I have always used Square. In my business, and in the industry in general, we have a set amount for the work we do, and a retainer that comes from the total price. The retainer is due with the signed contract to fully book, and the rest is due 2 days before the session (or 30 days before a wedding).

I am trying to send my first invoice to a client today through QuickBooks, and when I try to put in an amount for a deposit, it is showing as though the client has already paid that amount. I asked the AI assistant, and it is gaslighting me and telling me that it's not true and the amount it's showing to pay (the amount due after the retainer/deposit is taken off) is what is due after they pay the retainer/deposit. I sent a test invoice to my husband to see with the same info and AI is of course wrong. If I put in a deposit, it is showing it as already been paid for him as well.

I hope I'm making sense because their customer service/chat assistant is no help, and I can't get Google results that are helpful. I need to be able to send an invoice that shows the total, a retainer amount (QuickBooks words it as a deposit, which is annoying, but seems to be something I can't change), and an option to pay the retainer only with the rest at a later date. Is this possible?

“I’m new to QuickBooks Online and wanted to know how others handle bank reconciliation. What’s your usual process for making sure the transactions and ending balance match the bank statement correctly? Any tips for avoiding common reconciliation mistakes?

I just set up my first client ever using Quickbooks Online and I had them connect the bank feed. I watched them set it to pull transactions starting January 1, 2025 but now when I am trying to beginning my work it is only pull transactions from the past 90 days.

Is there some trick it to get the older transaction to be pulled in? I have printed bank statements of the past months, I was thinking I can maybe scan them and use docuclipper to convert to csv file and then import that into quickbooks. Would the be the right step?

If anyone can help it would be appreciated, this is my first ever client I don't to make any big mistakes. Thank you!

They decided to move me to a new Shopify integration app that has 1/4th of the functionality of the old one. I used to be able to have each order as a separate invoice, map different channels to different clearing accounts... Now everything is completely, utterly fucked. If they don't get me on the legacy app, I'm moving to Xero and I'll make it work.

QBO doesn't offer this, but I am asking if anyone has a workaround. A restaurant is on the 13 / 4 week period cycle for accounting (and week is Wednesday thru Tuesday). I can pick the 4 week period and get one previous 4 week period for comparison.

What i am looking for is something that can show multiple periods. Example if I pulled a P&L for the year and displayed it by month, I would have all 12 months to compare. Does anyone know a work around to see a P&L for a year but the display is my custom 4 week periods?

Ive been getting charged very high fees- for example I was charged almost $200 for a “transfer fee” by QuickBooks for an ACH payment a customer made. Spoke to a customer service rep today who said yes, it’s 3% fee… he suggested I add a line item to my invoices and make customers pay- this is asinine to me and I need to either speak to another rep who may understand me better or find a different service. Can anyone explain this to me?!

I don't get it.

Sometime in the last 2 weeks I noticed that when I converted an estimate, it removed all my $0 line items. They contain customer notes, ticket info, etc. It was something QBO told us to do. I went to resend an invoice from April. AND all the $0 line items are missing. LUCKILY I saved a pdf when I first created the invoice so I have the notes I need to re-enter.

So, QBO decided, on it's own, to go back to EVERY invoice and remove ALL $0 line items.

QBO has been the bane of my existence

These last 2 months have been like living in hell

These last 2 weeks, I've been personally enjoyed by the devil

These last 2 hours was the culmination of everything disgraceful and terrible with this program. I can't handle the constant changes, regression, backstabbing!

I've chatted with their "support" they have nothing but apologies and cant fix anything.

QBO is a broken mess to the core, this was the straw, on the mountain of staws that has finally broken me.

Anyone know if there is a way to restore $0 line items? I've lost a MASSIVE amount of historical notes from this loss.

A company cannot function with an accounting program that is UNTRUSTWORTHY

I was in the middle of some work, and my business line rang. "Hello, I'm from QuickBooks and wanted to know what you think of the value of your QBO account".

It was not a good time to take the call, but I figured I would be able to record a couple of my gripes, or else their metrics would say "no complaints".

1. The tool functions, but I'm not in love with it. It performs a service I need, not something I am excited to open up.
2. There are way too many ads. I'm already a customer, why are you constantly bombarding me with ads and new things that I don't need and are way too expensive if I did?
3. Asked about value: I'm disappointed about the way they keep raising the rates and provide features that I don't need.

I wish I had a better list of my gripes at the ready so if they ever call back I can give them a more comprehensive list.

It was a professional 2-minute call, not a confrontational one. She said at the end that if I have more to say that I can give them a call back. Then "click".

I don't sit around lamenting the pains of QBO. The tool is a necessary evil, and unlike the late '80s and early '90s there aren't that many competitors to switch to. (Peachtree, anyone?!).

I really do hope that someone hears this. But I really hope that my account isn't suspended.... 🤣

I'm trying to log in to QBO and they "updated me" to the Intuit Accountant Suite Core. I didn't ask for it, I don't want it, and I don't seem to be able to escape it. Argh!!! No one else?

I like QBO, when it works. But as a sole prop, every other time I log on my bank is disconnected and it won’t refresh and I end up having to delete the bank and readd it, which requires me to go over the WHOLE YEAR OF TRANSACTIONS to resort. Why am I using this system if its not even working 50% of the time and requires me to spend whole days resorting a year. I can’t even right now. Self-employed worked so well. I will forever be angry at QB’s for getting rid of it for little guys like me.

Our businesses use QBO Plus, and our former Finance Director was listed as the Primary User. When I called in to ask them to change that, they insisted it wasn’t possible. We’d instead have to create a new company with QBO Advanced with the correct Primary, upgrade the current subscription to Advanced, and migrate the data over.
Cut to the call with Customer Service to set up the new company; they’re going to list ME as the primary contact for now so I can set up the company, and then they’re going to change it to our Director afterwards.
Did you catch that? THEY’RE GOING TO CHANGE THE PRIMARY USER. THE THING I NEEDED THEM TO DO INITIALLY! I asked why it’s possible to change it in this new company, but not the old one, and they claimed it’s bc to REMOVE a user is much harder than making an entirely new company.

I declare bullshit. I hate intuit so much.

We have a Shopify Store we started recently, but have been using Quickbooks for a long time for our book keeping. After integrating, when Shopify sends over Sales receipts, then sales receipts and invoices in QBO automatically start to follow the Shopify numbering system.

The problem with this is that the integration is not two ways. So next time Shopify creates an order and sends, it will be a duplicate of something made directly in QBO unless we change it each time manually.

The only thing QBO could tell me to do was to turn off the automatic numbering system, but this doesn't make the workflow any better because we would have to start remembering what to type in every time for an invoice number vs just fixing it when a Shopify order comes over.

If Sales Receipts and Invoices could be places on separate numbering systems that would work, and we would simply use invoices for payments - but they seem to follow the same numbering system.

I tried adding a Prefix/Suffix in Shopify for orders, but QBO simply picks up on that as well.

I imagine paid integration apps probably fix a lot of problems, but does anyone know a workaround for this particular one? We don't want to jump straight to having to pay for something else.

Context: I manage finances for a nonprofit summer recreation association. We manage an onsite cafeteria. We require all members to pay a $500 deposit at the beginning of the season, and use the funds for startup costs. Members are automatically billed weekly via QBO e-mailed invoice for meals consumed.

The way we want it to work: Each invoice debits the $500 balance until the balance is exhausted, at which point the member pays. An invoice will show meal charges, any credit remaining on the account, and a net total payment due.

The way it actually works: QBO automatically issues invoices each week without checking for or applying any credit remaining from the $500 deposit. The member gets an invoice which shows nothing but meal charges and an amount due, and calls to ask why their deposit wasn't applied.

Trying to fix it: Our accountant tells me there's no way to configure QBO to do this automatically because "there's no per-customer escrow ledger". The only solution she offers: tell members not to pay their invoices for a few days. This gives her time to manually apply credits to new invoices, and reissue an invoice showing the applied credit and the correct amount due.

My question: This can't be right, can it? How is it possible that accounting software won't automatically apply credits on a customer's account? How do law offices handle retainers? They manually apply payment to every new invoice? How do wholesale businesses handle prepayments or overpayments on charge accounts?

If this is really how QBO works, does someone at least know the reason so I can make peace with it?