Lifetime membership lost
I purchased a lifetime plan way back at the beginning in 2018 via the Lingodeer Website. I've used it on and off just fine for years, then took a hiatus around 2023.
Opened the app again last week and my account was still in place. Able to access everything.
I noticed that shortly after Google Play downloaded an update. I think it had been "archived" or something on my phone all these years until I opened it.
Then yesterday I went back in to actually start practicing again, and there are banners everywhere to buy Premium. To my horror, my account is also listed as "Free" now. Same account as I've always used. My streak history is still there showing activity accessing premium content from 2018 to 2023.
Tried the usual sign out/sign in, reinstall app, etc.
I emailed support hoping this would be a quick fix, but they are asking me for bank statements/PayPal receipts from 8 years ago. I have checked, and none of those accounts retain transaction history back that far. This is also before I started budgeting myself so my own history doesn't reach back either. I also delete most emails after 5 years, so I can't find any email receipt if they ever sent one.
Did something happen in the last 3 years that Lingodeer is purging old Lifetime accounts? Any advice?